Operations & Gate Access Coordinator

BallenIsles Country Club • Davenport, FL

12h • Onsite

About The Position

ChampionsGate Master Association is seeking a dependable, hands-on Community Operations & Gate Access Coordinator to support daily operations in a gated residential community of 3,097 homes, including full-time residences and short-term vacation rentals. The role extends the onsite Management team by providing administrative assistance, operational support, property oversight, and an onsite presence during evening and weekend hours.

The coordinator oversees daily operations, maintenance, and upkeep of Association properties and common areas, including staffed and unmanned gates, access control equipment, roadways, landscaping, lighting, signage, and other Association-maintained facilities. This is a field-oriented position involving independent property inspections, resident assistance, equipment troubleshooting, maintenance coordination, reporting, and follow-through on repairs and improvements.

The position is full-time, scheduled Wednesday through Sunday, primarily from 2:00 PM to 10:00 PM, with Monday and Tuesday as regularly scheduled days off. Hours and days may vary according to operational needs, special events, holidays, emergencies, or community activities. The role reports to the Community Association Manager and pays $26.00 per hour.

Requirements

• Previous experience in community operations, property management support, facilities maintenance, gate access operations, or a related field.
• Strong customer service and communication skills.
• Ability to work independently, prioritize assignments, and manage multiple responsibilities.
• Mechanical aptitude and willingness to perform hands-on maintenance tasks.
• Strong organizational skills and attention to detail.
• Proficiency with email, Microsoft Office, electronic reporting systems, and basic computer applications.
• Ability to prepare clear written reports and accurately document incidents.
• Valid driver's license and reliable transportation.
• Flexibility to work evenings, weekends, and holidays as operational needs require.
• Ability to work outdoors in Florida weather, walk extended distances, bend, climb, and lift up to 50 pounds.

Nice To Haves

• Experience in a gated residential community, HOA, resort, or vacation rental environment.
• Familiarity with electronic gate access systems, barrier arms, surveillance equipment, and basic troubleshooting.
• Experience coordinating contractors or maintenance projects.
• Knowledge of landscaping, irrigation, and common-area maintenance.
• Experience with incident documentation and operational reporting.
• Florida Community Association Manager (CAM) license; not required.
• Bilingual English/Spanish.

Responsibilities

• Inspect staffed gatehouses and remote gate locations, particularly during evening operations.
• Coordinate with the contracted gate access provider and monitor personnel, visitor processing, policy compliance, and operational efficiency.
• Review gate activity, investigate incidents using surveillance footage, system activity, and written reports, and communicate deficiencies or corrective actions.
• Monitor gate access equipment and perform authorized minor adjustments or troubleshooting; coordinate vendor repairs and follow through to completion.
• Prepare weekly Gate Access reports and assist with planning for traffic increases during holidays, events, and peak vacation rental periods.
• Maintain communication with law enforcement and emergency responders when operational assistance is needed.
• Conduct regular community property tours, including evening inspections, and identify and report maintenance, lighting, landscaping, signage, equipment, and common-area concerns.
• Perform routine evening lighting inspections and monitor common areas, sports courts, dog park facilities, roads, signage, and Association property.
• Perform manageable minor maintenance tasks such as debris removal, basic equipment adjustments, and signage installation; document deficiencies and recommend follow-up.
• Coordinate with maintenance personnel and contractors, monitor vendor performance, and confirm assigned work meets Association expectations.
• Assist with emergency or unexpected operational issues requiring an onsite response and update the Community Association Manager on projects and matters needing attention.
• Support the Community Association Manager with daily administrative and operational responsibilities and provide customer service to homeowners, residents, property managers, and vendors.
• Support extended HOA office hours when scheduled; respond to inquiries, service requests, and operational concerns and ensure documentation and follow-up.
• Assist with community notices, email communications, operational updates, weekly reports, Board meeting preparations, and supporting documentation.
• Maintain records of maintenance requests, gate incidents, vendor services, and projects; collect proposals, coordinate vendor appointments, track project deadlines, and follow up on action items.
• Support community events, special projects, and Association initiatives, maintaining professional communication with residents, Board members, vendors, and coworkers.
• Inspect landscaping and irrigation for visible deficiencies, leaks, or damage; report concerns and coordinate repairs with contractors.
• Troubleshoot mechanical and electronic equipment within training and authorization, perform practical minor repairs, and coordinate specialized work with qualified contractors.
• Maintain knowledge of property projects and assist with scheduling, inspections, and completion follow-ups; help ensure equipment, tools, and supplies are maintained and stored properly.
• Provide daily updates on inspections, operational concerns, and completed assignments; maintain records of work orders, repairs, vendor visits, and outstanding needs.
• Promptly communicate urgent matters to the Community Association Manager, identify recurring problems, recommend improvements, and follow assigned tasks through completion.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for employees age 19 and older.
• Paid time off and leaves of absence, subject to applicable law and eligibility criteria.
• Eligibility for bonuses.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed