FCBank, Community Office Assistant Manager

FCBank • Columbus, OH

2d • Onsite

About The Position

Supports the Community/Commercial Office Manager in overseeing daily operations, customer service, and team coordination. Community Office Assistant Managers follow our bank philosophy of positive energy, positive outcomes. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

Requirements

• A high school diploma or general education degree (GED) is required.
• Ability to read, comprehend, and interpret documents.
• Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
• Ability to communicate to clients directly and effectively.
• Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
• Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to solve challenging problems involving several variables in a standardized situation.
• May be required to lift 25 pounds in weight.
• Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.

Nice To Haves

• Related experience and secondary education preferred.

Responsibilities

• Assist in supervising front line employees and daily banking operations
• Support customer inquiries and resolve basic service issues.
• Monitor transaction accuracy, compliance, and branch cash control.
• Contribute to branch sales goals and track performance metrics.
• Help train, coach and develop front line employees.
• Develop and maintain professional COI relationships and work closely with internal business partners.
• Provide exceptional client and employee experience.
• Uncover and originate consumer and home equity loans.
• Demonstrate operational proficiency within the branch.
• Develop and maintain a strong loan pipeline and portfolio.
• Works diligently to provide an outstanding employee and customer experience.
• Demonstrates a strong level of proficiency with overall operations with minimal directions.
• Possesses a proven history or leadership, banking knowledge, and experience in a supervisory role.
• Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
• Set stretch assignments and cross functional opportunities that foster growth and learning.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Leave policies
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance Program
• Employee Health & Wellness Program
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown Plan
• Rewards & Recognition Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED