FCBank, Treasury Management Analyst

CNB Financial Corporation•Worthington, OH

71d•Hybrid

About The Position

Entry-level sales support, commercial customer service, and new service/account onboarding. Assists in promoting all treasury management to maintain and grow the division commercial portfolio. Includes: Coordinating and storing all required documentation, new service demonstrations and training, account/service maintenance, pricing changes, and ongoing commercial customer service. May be full-time or seasonal.

Requirements

One (1) year certificate from college or six (6) months related experience and/or training, or equivalent combination of education and experience.
Treasury Management, Banking or Financial Services background strongly preferred.
Strong attention to detail and ability to manage multiple priorities.
Highly organized, self-motivated, and effective working both independently and within a team.
Excellent interpersonal and communication skills, both written and verbal.
Ability to read, interpret, and apply technical documentation and merchant service agreements.
Strong digital literacy, including comfort with email, internet, and financial systems.
Experience with or ability to learn systems relevant to merchant and treasury support functions.
Ability to read, comprehend, and interpret documents.
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
Ability to communicate to clients directly and effectively.
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
Prior experience or the ability to learn all computer programs pertinent to performing treasury management and merchant- related job duties.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables in a standardized situation.

Responsibilities

Responsible for support of all treasury management such as: deposit accounts, merchant services, business purchasing cards, On-Site Banker, and online banking, etc.
Primary contact for commercial deposit products and services customer service and third-party vendor questions.
Assists in treasury training to branches and other internal partners.
Intensifies issues to Treasury Sales Officer and/or operations, as needed.
Coordinates ordering equipment and supplies from various vendors, as well as equipment installation support.
Works with all business development officers to help promote deposit products and services to commercial business customers.
Provide administrative assistance for the Treasury Management Officers including preparing sales materials, providing technical support, fee billing, and processing maintenance on accounts.
Provide reporting and analysis, as requested.
Reports and manages exception items.
Completes audit research, as requested.
Possesses and displays a positive demeanor in managing change, working and communicating with others and adhering to policies, procedures, and customer service standards.
Fosters relationships with customers and businesses, community and civic organizations to promote goodwill and generate new business.
Actively participates in the community.
Actively promotes and refers products and services by uncovering and listening to customer needs.
Provides an outstanding customer experience to explain and implement solutions.
Promote awareness and adoption of digital treasury products in partnership with business development teams.
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives.
Proactively pursue relevant learning opportunities and complete assigned training courses.

Benefits

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs