ESSA Bank, Community Office Assistant Manager
About The Position
Supports the Community/Commercial Office Manager in overseeing daily operations, customer service, and team coordination. Community Office Assistant Managers follow our bank philosophy of positive energy, positive outcomes. This position operates in a professional office environment with considerable time spent at a desk using office equipment such as computers, phones, and printers. Noise level is moderate with constant communication and interactions with others. May be required to lift 25 pounds in weight. Ability to travel on occasion to all market areas and attend seminars or training sessions offsite.
Requirements
- A high school diploma or general education degree (GED) is required.
- Ability to read, comprehend, and interpret documents.
- Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
- Ability to communicate to clients directly and effectively.
- Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use.
- Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.
- Ability to add, subtract, multiply, and divide in all units of measure.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to solve challenging problems involving several variables in a standardized situation.
Nice To Haves
- related experience and secondary education preferred.
Responsibilities
- Assist in supervising front line employees and daily banking operations
- Support customer inquiries and resolve basic service issues.
- Monitor transaction accuracy, compliance, and branch cash control.
- Contribute to branch sales goals and track performance metrics.
- Help train, coach and develop front line employees.
- Develop and maintain professional COI relationships and work closely with internal business partners.
- Provide exceptional client and employee experience.
- Uncover and originate consumer and home equity loans.
- Demonstrate operational proficiency within the branch.
- Develop and maintain a strong loan pipeline and portfolio.
- Works diligently to provide an outstanding employee and customer experience.
- Demonstrates a strong level of proficiency with overall operations with minimal directions.
- Possesses a proven history or leadership, banking knowledge, and experience in a supervisory role.
- Actively participate in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
- Set stretch assignments and cross functional opportunities that foster growth and learning.
Benefits
- Medical, Dental, Vision & Life Insurance
- 401K with company match
- Paid Time Off & Recognized Holidays
- Leave policies
- Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
- Employee Assistance Program
- Employee Health & Wellness Program
- Special Loan and Deposit Rates
- Gradifi Student Loan Paydown Plan
- Rewards & Recognition Programs and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
