Comm/Neighborhood Library Mgr

County of Mecklenburg, NC•Pineville, NC

20h•$72,720 - $90,900•Onsite

About The Position

The Community/Neighborhood Library Manager oversees the daily operations of a Charlotte Mecklenburg Library branch and ensures a high standard of public service while leading and developing a collaborative team. The manager supports staff, manages facility operations, and partners with community leaders to assess and meet local needs in alignment with the library’s mission. This position serves as the library liaison to the Town of Pineville, whose offices share the facility. The branch is intended to serve as an inclusive public commons connecting knowledge, culture, and creativity, strengthening public engagement, supporting economic opportunity, and connecting community resources. The manager leads the development of relevant and inclusive services, programs, and outreach; uses demographic data and community input; builds partnerships; and participates in system-wide initiatives. The role also includes supervising staff, managing budgets and facility operations, addressing complex customer-service and facility concerns, and fostering a culture of performance, collaboration, inclusivity, accountability, and continuous learning. The position is based at Pineville Branch Library, 505 Main Street, Pineville, North Carolina. The work environment is an office setting with moderate noise in a building that also houses the Town of Pineville offices on the second floor. This classification has a role in developing ADA-compliant technologies, and the incumbent is expected to follow County policies to meet those obligations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Other duties may be assigned, and designated positions may be required to assist in emergency or disaster situations.

Requirements

At least five years of varied and increasing library and leadership experience.
Master’s degree in Library Science from an ALA-accredited institution; a combination of relevant education and experience is accepted.
North Carolina Public Library certification, or the ability to obtain it within 12 months of hire.
Knowledge of library services, operations, procedures, and programs.
Knowledge of civic engagement and community partnerships, budgeting and personnel management, industry trends and solutions, working with diverse populations, and collection development best practices.
Excellent verbal and written communication and public-speaking skills.
Strong interpersonal and customer-service skills.
Time-management skills and attention to detail.
Supervisory and leadership skills, and skill in conducting reference interviews.
Technological proficiency with PCs, tablets, mobile devices, internet and database searching, Microsoft Office Suite, online meeting platforms, and scheduling software.
Ability to build partnerships, make decisions using relevant information and constraints, collaborate effectively, apply professional knowledge, plan and organize work, maintain a customer focus, pursue continuous learning, and uphold high work standards.

Nice To Haves

Successful high-level supervisory and management skills within a public library system.
Work history supervising at least five direct reports.
Advanced knowledge of current and future-focused library practices, evolving services, and contemporary and emerging resources.
Demonstrated ability to lead through change, inspire innovation, and align work with strategic goals.
Proven project-management skills.
Strong commitment to excellent customer and community service.
Experience developing staff leadership skills and abilities.

Responsibilities

Lead the continued development of branch services and programs, including outreach, to reflect the evolving needs of a diverse community and align with system-wide program plans.
Seek and champion creative, effective initiatives to serve the community.
Use demographic data and community input to ensure programming and services are relevant, inclusive, and equitable.
Build strategic partnerships with educational institutions, workforce development agencies, nonprofit organizations, and cultural organizations.
Serve as a liaison between senior leaders and branch staff and report branch successes, trends, and challenges.
Develop staff leadership capacity and foster excellent performance, collaboration, inclusivity, accountability, and continuous learning through staff engagement, performance management, and coaching.
Lead through organizational and operational change while maintaining a positive culture and providing guidance and support.
Oversee operations in a complex, higher-capacity facility, including safety, security, and maintenance in coordination with County departments and contractors.
Monitor and allocate budgets and other financial resources responsibly and strategically.
Serve as a primary point of contact for complex customer-service concerns and facility issues.
Supervise department Managers, Librarians, Library Associates, and Access Service Staff.
Facilitate regular branch-wide staff meetings and individual staff check-ins.
Collaborate with peer library managers, staff, and program presenters to deliver programming and experiences for all ages.
Participate in system-wide strategic initiatives.
Build and sustain community partnerships to foster engagement and offer innovative, diverse programming.
Advocate for the library’s mission in community learning, cultural enrichment, civic engagement, and equitable access to opportunity.
Serve as the library liaison to the Town of Pineville.