Community Navigator (H.O.P.E. Baltimore) - ACC Member

Lead For America • Baltimore, MD

6d • $33,000 • Onsite

About The Position

This is a full-time ACC AmeriCorps position with H.O.P.E. Baltimore. The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities. H.O.P.E. was built to meet that reality head-on, by people who've faced it themselves. Our mentors come from the same Baltimore neighborhoods as our members, and that lived experience shapes everything we do: we walk alongside members through financial counseling, job placement, and transportation support, backed by direct financial help like housing assistance, and emergency aid for members who stay engaged. It's support built by people who know exactly what's needed, because they needed it too. The AmeriCorps Member will serve with H.O.P.E. Baltimore to strengthen participant engagement and improve access to supportive services through intake support, resource navigation, and follow-up activities. The Member will assist the Intake Specialist by supporting participant intake documentation, conducting 90-day follow-up contacts to assess participant progress and needs, connecting participants with appropriate community resources, and researching new community-based resources that expand opportunities and services for participants. Throughout the 11 months, the Member will help improve participant access to services, enhance the quality and organization of participant records, and strengthen community partnerships that support positive participant outcomes. The Member will serve under the supervision of HOPE Baltimore staff and will not perform duties that displace employees or engage in prohibited AmeriCorps activities.

Requirements

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 18-24 years of age.
• Have not already served four (4) or more AmeriCorps State/National terms.
• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.

Responsibilities

• Support the Intake Specialist by assisting with the organization, review, and completion of participant intake documentation to help ensure records are accurate, complete, and entered in a timely manner.
• Conduct 90-day follow-up contacts with participants to document progress, identify current needs, and update participant status in accordance with program procedures.
• Maintain accurate documentation of participant interactions, referrals, and follow-up activities using program-approved tracking systems while protecting participant confidentiality.
• Connect participants to appropriate community resources, including employment services, education and training opportunities, housing resources, transportation assistance, healthcare, food assistance, financial literacy programs, and other supportive services based on participant needs.
• Research and identify new community resources, service providers, and partnership opportunities that expand available supports for H.O.P.E. Baltimore participants.
• Develop and maintain an up-to-date community resource directory for staff and participant use.
• Communicate professionally with participants, community partners, and H.O.P.E. Baltimore staff to facilitate referrals and improve access to services.
• Assist in identifying barriers participants experience when accessing services and share observations and recommendations with program staff to improve service delivery.
• Collect, compile, and organize service-related data, participant feedback, referral activity, and resource information for staff review and program reporting in accordance with program procedures.
• Participate in required AmeriCorps orientations, trainings, team meetings, and professional development activities.
• Complete all required AmeriCorps service documentation, timesheets, and reporting requirements accurately and on time.
• Demonstrate commitment to national service by providing respectful, inclusive, and participant-centered service to individuals from diverse backgrounds.
• Perform other duties as assigned that are directly related to the approved AmeriCorps position description, program scope, and allowable AmeriCorps service activities, under staff supervision.
• All functions and activities performed by the AmeriCorps Member are completed under the guidance, supervision, and direction of program and host site staff.

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute druing the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED