Digital Navigator (SER Jobs) - ACC Member

Lead For America • Houston, TX

3d • $33,000 • Onsite

About The Position

The Digital Navigator provides individualized and small-group assistance to community members who need affordable home internet service, affordable internet-capable devices, and introductory digital skills coaching. This position supports equitable access to technology and helps clients become effective home internet users.

About the American Connection Corps:
The American Connection Corps (ACC), an AmeriCorps program of Lead For America (LFA), is a service fellowship program aimed at helping communities build the digital connectivity necessary to expand opportunity and economic mobility, ranging from healthcare access to quality employment. ACC Members spend a year serving with locally-rooted organizations, helping address the digital divide and strengthen access to opportunity. Through their service, they gain hands-on experience, build in-demand skills, and explore career pathways while making a tangible impact in their communities.

About SER Jobs
Since its establishment in 1965, SERJobs has transformed and expanded, helping individuals from low-income communities transform their lives through education, training, employment, and financial empowerment services. SERJobs has locations in Houston, Galveston and Fort Bend, serving individuals in need in over 13 counties across the Texas Gulf Coast.

Requirements

• Be a U.S. Citizen, National, or Lawful Permanent Resident.
• Hold a high school diploma or GED equivalent.
• Be 17 years of age or older by the start of service.
• Have not already served four (4) or more AmeriCorps State/National terms.
• Passion for community service and connecting your neighbors to the digital tools, skills, and opportunities they need to thrive.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively within a team.
• Interest in gaining experience in community development or digital inclusion.

Responsibilities

• Receive, return, or initiate participant contact and provide digital navigation assistance and education to individuals seeking digital navigation support.
• Interview participants using approved assessment tools and procedures to assess connectivity needs, device needs, digital skill priorities, and digital navigation goals.
• Provide information and navigation support regarding about free or affordable home internet service options and support partipants' efforts to apply for and secure service.
• Provide information and navigation support regarding about affordable computers or internet-connected devices and support participants' efforts to acquire appropriate devices.
• Coach participants on basic digital skills, internet use, online services, and priority applications through in-person, phone, and online support.
• Track participant progress, maintain accurate and timely records, and collect and documentservice activities and participant outcome information for staff review and program reporting requirements as directed by supervising staff and in accordance with organizational data management procedures and AmeriCorps guidelines.
• Connect participants with additional digital training, community resources, or partner referrals when needed, as approved by program staff or established protocols consistent with approved referral procedures and under established program protocols.
• Provide excellent customer service while serving community members, maintain appropriate professional boundaries, and participate in service-related meetings, training, outreach, and administrative activities that directly support approved AmeriCorps service activities and remain within the approved member position description and program scope.
• All functions and activities performed by the AmeriCorps Member are completed under the guidance, supervision, and direction of program and host site staff.

Benefits

• A $33,000 living stipend (dispersed bi-weekly over the course of the service term)
• A $7,395 Segal Education Award through AmeriCorps, which can be applied to education-related expenses after the program concludes (including repayment of qualifying student loans).
• Healthcare coverage (if applicable).
• Access to childcare benefits.
• Student loan forbearance during your year of service.
• Fully-funded ACC Winter Institute druing the year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED