Community Manager - Veranda Dellbrook

RangeWater•Houston, TX

7d•Onsite

About The Position

The Community Manager manages and coordinates team members’ daily activities and property resources to achieve established budgeted financial and operational goals. The role ensures property operations comply with Company policies and procedures and applicable laws and regulations governing multifamily housing. The Community Manager leads and evaluates employees; supports hiring, orientation, and training; drives revenue through marketing and leasing strategies; manages budgets, forecasts, profitability, financial records, and invoices; and monitors market trends. The position also oversees lease enforcement, client and owner relationships, contractors and vendors, property safety and appearance, maintenance service standards, and resolution of customer complaints. The role is scheduled for 40 hours in a regular work week. Work is based in an office, with frequent exposure to outdoor conditions. Weekend work is required when scheduled. Routine local travel may be required, and non-local travel may also be required for business responsibilities.

Requirements

High school diploma or GED equivalent.
One to three years of supervisor experience, with skills to hire, lead, direct, evaluate, and manage subordinates and team members.
Strong communication, presentation, and delivery skills, with the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Valid current driver's license.
Ability to work weekends when scheduled and perform essential job functions unaccompanied.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Ability to frequently stand, walk, reach, climb, stoop, and squat, and intermittently sit and perform keyboard work.
Ability to travel locally for business errands, meetings, and training; non-local business travel may also be required.

Nice To Haves

One to three years of multifamily property management experience preferred.
Background in property management, sales, marketing, and customer service sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

Manage team members and conduct employee evaluations.
Interview, hire, orient, and train new hires.
Meet targeted revenue goals by increasing sales and implementing short- and long-term marketing and leasing strategies.
Identify areas for property improvement.
Model budgets, forecast, and analyze and manage profitability.
Complete financial records, documents, and reports.
Manage invoicing.
Gather, analyze, and interpret market and economic trends that may affect the property, and recommend improvements.
Stay informed about changes in technology, the industry and standards, and leasing and sales tools and processes.
Carry out lease enforcement processes, including apartment inspections, evictions, collections, and notifications, and take appropriate action under the lease agreement.
Conduct property tours, update clients on property performance, and meet with clients as needed.
Manage contractors and vendors.
Oversee property safety, cleanliness, general appearance, and curb appeal; report equipment malfunctions and employee, visitor, or resident injuries and accidents.
Ensure the property maintenance team complies with Company service-request standards.
Resolve customer complaints and issues.
Shop competing properties and build relationships in the local market and industry.
Perform other duties as assigned.