Community Manager

Sawhorse Productions•Los Angeles, CA

15d

About The Position

Sawhorse Productions is seeking a passionate, sharp, and adaptable Community Manager to join our marketing team and build active communities across our entertainment and gaming clients. Reporting to the Senior Manager of Community & Social Strategy, you will define how we engage with fans and players across community channels, making sure members feel heard, rewarded, and connected to the worlds they love. You will work across multiple clients and platforms simultaneously, so the ability to adapt tone, manage priorities, and stay organized under pressure is essential. This is an hourly freelance position, with flexible hours including evenings and weekends during active campaign windows and live events.

Requirements

2+ years of experience in community management, social media management, player engagement, or a related role.
Demonstrated experience managing online communities across platforms such as Discord, Reddit, or major social channels.
Solid understanding of Discord including server structure, moderation tools, role systems, bots, and community best practices.
Strong knowledge of gaming communities and player behavior across platforms including Roblox, Fortnite, and other major gaming ecosystems.
Exceptional written communication skills with the ability to write in different voices and tones for different brands and audiences.
Strong verbal and oral communication skills with comfort presenting in team settings and community-facing events.
Proven ability to monitor community sentiment and translate player feedback into actionable insights.
Ability to manage multiple client communities and campaign timelines simultaneously in a fast-paced environment.
Comfortable working flexible hours including evenings and weekends during active campaign windows and live events.
Genuine passion for gaming and entertainment culture and a deep understanding of what drives fan communities.

Nice To Haves

Experience with UGC Gaming platforms, including Roblox and Fortnite
Experience managing Reddit communities or subreddits alongside other platform operations
Hands on experience with Discord bot platforms such as MEE6, Carl-bot, Arcane, or custom bot infrastructure
Experience supporting interactive campaigns, ARGs, or puzzle-based fan activations
Crisis communication experience and comfort navigating sensitive community situations publicly
Experience mentoring or providing oversight for moderator teams or junior community staff

Responsibilities

Lead community engagement planning and execution across key platforms for entertainment and gaming clients, developing voice, tone, and moderation standards for each community.
Build positive, inclusive community spaces that reflect each brand and IP authentically, and manage onboarding flows so new members have a clear and welcoming entry into each community.
Enforce community guidelines and handle sensitive or escalating situations with empathy and professionalism.
Draft and publish community updates, event announcements, campaign messaging, and known-issue communications. Adapt your writing across different IPs, audiences, and platforms while maintaining a consistent brand-conscious voice.
Support content strategy across Discord, Reddit, TikTok, Instagram, Roblox, and other relevant channels. Collaborate with campaign and creative teams on polls, UGC prompts, contests, and activations.
Monitor community sentiment and engagement trends across platforms, surface recurring themes to leadership, and provide weekly qualitative and quantitative reporting on community health, growth, and campaign performance.
Coordinate campaign activations including Discord Stage events, Reddit AMAs, in-game activations, livestream coordination, giveaways, scavenger hunts, and live programming.
Manage prize distribution, reward tracking, and winner communications across active campaigns.
Partner with creative, development, and strategy teams to align messaging and support client objectives. Serve as the voice of the community internally, bringing member sentiment and fan behavior into campaign planning.
Build and maintain relationships with active community members, moderators, and brand advocates across client servers.