Community Manager

Mindspace•Amsterdam, NH

4d•Hybrid

About The Position

This full-time position is based in Amsterdam and requires traveling to various Mindspace sites in Amsterdam and Utrecht and reporting to the Regional Sales Manager. Your Sales Responsibilities: You will be responsible for expanding and deepening our relationships with existing clients, as well as successfully converting new leads. Owning all aspects of the pre-sales and sales of our spaces, as well as customer success, retention, and upsell, you’ll play a key role in our sales efforts through the qualification of leads and deal-closing. Qualify SMB leads - convert them to tours and closed deals (inbound & outbound) Provide a suitable proposal offer, based on Mindspace guidelines Follow up with the customer, maintaining a consistent, open channel Your Customer Experience Responsibilities: Building and maintaining a strong community via networking and events Engaging, growing and nurturing the Mindspace community; keeping things fresh and interesting Creating an inclusive environment that fosters collaboration and creativity — both internally and externally Maintaining ongoing communication with operation and maintenance teams to ensure that all processes run smoothly Being the point of contact for your members and solving all member-related issues

Requirements

Demonstrated customer service and sales experience
Excellent team player
Experience working with various companies and stakeholders
Strong oral and written communication skills both in Dutch and English
Multitasking is a must! You must be able to balance multiple projects at the same time
Available to work 5 days on-site(s)
A ‘can do’ approach!
Strong time management skills
Strong decision making: ability to make considered, responsible decisions on a whim, when things don’t go according to plan
Thorough, self-aware worker who’s able to recognize mistakes, and take the necessary steps to fix them
Problem solving – highly resourceful thinker who is quick on their feet and a fast learner
Ability to work independently based on targets and goals, and raise any flags on time
Ability to adjust quickly to a fast-paced, changing environment

Responsibilities

Expanding and deepening relationships with existing clients
Successfully converting new leads
Owning all aspects of pre-sales and sales of spaces
Customer success, retention, and upsell
Qualifying leads and closing deals
Qualifying SMB leads and converting them to tours and closed deals (inbound & outbound)
Providing suitable proposal offers based on Mindspace guidelines
Following up with customers, maintaining a consistent, open channel
Building and maintaining a strong community via networking and events
Engaging, growing, and nurturing the Mindspace community
Creating an inclusive environment that fosters collaboration and creativity
Maintaining ongoing communication with operation and maintenance teams
Being the point of contact for members and solving member-related issues