Community Manager - Townhouse Atlanta

Greystar•Atlanta, GA

16d•$70,000 - $75,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the assigned 254-unit stabilized garden-style property, including team members, daily activities, and property resources. The role is accountable for achieving budgeted financial and operational goals and ensuring compliance with company policies and procedures and applicable housing laws and regulations. The Community Manager contributes to budget development, monitors revenues and expenditures, oversees leasing and marketing, and maintains resident satisfaction and retention. The role supervises property staff, inspects the property, manages vendor and owner relationships, and prepares accounting, financial, administrative, and other reports. Routine local travel may be required. The position is based at Townhouse Atlanta.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment community operations, resolve complaints, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other on-site staff who drive the golf cart also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Strong property-management software skills.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Experience with Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rents, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, confirm work and insurance documentation, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage petty cash.
Oversee lease enforcement, including reviewing applications, discounts, and renewals; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting permitted fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, requests, and service issues in a timely manner, and ensure maintenance staff meet company standards for service requests.
Conduct regular property inspections and address safety, cleanliness, appearance, and maintenance of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California-based roles, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.