Community Manager - Birchway Sherman

Greystar•Sherman, TX

3d•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, activities, and resources. The role is accountable for achieving established budgeted financial and operational goals and ensuring compliance with Company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing operations. The position contributes to property budgeting and financial performance; oversees rent collection, vendor payments, expenses, leasing, and marketing; and promotes resident satisfaction and retention. It supervises property staff, maintains the physical condition and appearance of the community, supports the client/owner relationship, and completes required administrative and financial reporting. California-based Community Managers also use a state-specific lease file checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities sufficient to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Any licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other onsite staff with access to drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for reports and employment documents.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior areas of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.
Experience with Entrata, Yardi, and RealPage Ops.

Responsibilities

Contribute to property budgets by evaluating financial statements, marketing information, and operational reports to identify historical and projected performance patterns.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, and account coding; and coordinate related communications with vendors, accounting, and clients or owners.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including prospective resident applications, discounts and renewals, apartment inspections, required notices, evictions, and allowable late fees and other lease charges.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
Respond to resident complaints, questions, and requests in a timely manner and take appropriate action to resolve service issues; ensure maintenance staff meet Company standards for responding to and completing service requests.
Conduct regular property inspections and take action to maintain safety, cleanliness, and the appearance of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with Company policies, values, and business practices.
Support client and owner relationships by meeting with owners, conducting property tours, sharing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or needed.
For California positions, manage lease documentation using the California-specific Lease File Checklist.
Make routine local trips as needed for bank deposits, training, outreach events, or other job duties.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or no employee medical cost for employee-only basic coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional vacation accrual with tenure; and a birthday day off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite employees, subject to discount terms and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.