Community Manager - Billings, MT

JPMorgan Chase & Co. • Billings, MT

8d

About The Position

As a Vice President, Community Manager in Consumer Bank, you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a local impact. You will build relationships and outreach programs that expand access to resources, education, and solutions, and collaborate across One Chase and One JPMorganChase to connect community members with the firm’s resources. You will cultivate partnerships with community organizations to drive engagement, financial inclusion, and opportunity. Reporting to the Community Director, you will also model the company’s values of Service, Heart, Curiosity, Courage, and Excellence.

The role requires travel as needed for in-person community engagement, training, and business meetings. It is subject to Dodd Frank/Truth in Lending Act requirements for Loan Originators, including background and financial-responsibility review, and requires NMLS registration under the SAFE Act. Continued employment is contingent on compliance with these requirements, including registration immediately after the start date and annual renewals. An annual enhanced criminal screening is also required under JPMC’s Employment and Engagement of Minors Standard.

Chase offers a competitive total rewards package, with base salary determined by role, experience, skills, and location. Eligible roles may receive commission-based pay and/or discretionary incentive compensation. Benefits and programs are provided based on eligibility.

Requirements

• Proven leadership experience and ability to influence across the firm and in the community.
• Strong event coordination, project management, and organizational skills.
• Ability to build authentic relationships with clients, partners, and community contacts.
• Executive presence and strong presentation skills in small and large group settings, in virtual, in-person, and hybrid formats.
• Self-starter with a proactive approach, excellent time management, and a passion for making a difference.
• Strategic, analytical, and independent problem-solving skills.
• Demonstrated ability to discover needs and connect clients and business owners to appropriate resources.
• Ability to travel as needed for in-person community engagement, training, and business meetings.
• Ability to meet applicable Dodd Frank/Truth in Lending Act Loan Originator qualification requirements and SAFE Act NMLS registration and ongoing compliance requirements.

Nice To Haves

• Bilingual language skills.

Responsibilities

• Deliver exceptional experiences to clients, community members, and stakeholders while embodying company values.
• Build and maintain community partnerships with nonprofits, local leaders, and businesses; meet regularly to understand needs, plan joint activities, and measure progress toward shared goals.
• Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, with clear priorities and measurable outcomes.
• Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners.
• Plan and manage a community engagement calendar of events and workshops.
• Lead or co-lead financial health workshops and events, providing practical guidance and connecting attendees with appropriate Chase experts and solutions.
• Manage events end-to-end, including promotion, registration, logistics, event-day execution, and follow-up.
• Collaborate across One Chase and One JPMorganChase, including branch banking, home lending, business and commercial banking, and JPMorgan, to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals.
• Gather feedback and share results with local and national partners to improve programs and community engagement.
• Meet budget, risk, and compliance requirements using approved tools and procedures and following line-of-business and firmwide standards.
• Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching
• Commission-based pay and/or discretionary incentive compensation for eligible roles

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed