Community Manager - Billings, MT

JPMorganChase•Billings, MT

About The Position

As a Vice President, Community Manager (Consumer Bank), you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a local impact. You will be a visible leader and trusted partner in the field, building relationships and creating outreach programs that expand access to resources, education, and solutions. You will collaborate across One Chase and One JPMorganChase, working with partners to bring Chase’s resources to the community. Externally, you will cultivate relationships with community organizations to drive engagement, deepen partnerships, and advance financial inclusion and opportunity. Reporting to the Community Director, you will also serve as a culture carrier, bringing the company’s values—Service, Heart, Curiosity, Courage, and Excellence—to life in every interaction. The position involves developing and executing an annual territory plan, designing outreach and financial education programs, managing a community engagement calendar, leading workshops and events, and coordinating events from promotion through follow-up. The Community Manager collaborates with banking and other business partners, gathers feedback and shares results, adheres to budget, risk, and compliance requirements, and champions culture and inclusion. Travel is required as needed for in-person community engagement, training, and business meetings. This position is subject to Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators and requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act. Continued employment is contingent on compliance with these requirements, including successful registration after the start date and timely annual renewal and updates. The role is also subject to JPMC’s Employment and Engagement of Minors Standard, including annual enhanced criminal screening.

Requirements

Proven leadership experience with the ability to influence across the firm and in the community.
Strong event coordination, project management, and organizational skills.
Ability to build authentic relationships with clients, partners, and community contacts.
Executive presence and strong presentation skills in small and large group settings, with delivery in virtual, in-person, and hybrid formats.
Self-starter with a proactive approach, excellent time management, and a passion for making a difference.
Strategic, analytical, and independent problem-solving skills.
Demonstrated ability to discover needs and connect clients and business owners to the right resources.
Ability to travel as needed for in-person community engagement, training, and business meetings.
Meet Dodd-Frank/Truth in Lending Act qualification requirements for Loan Originators; employment is contingent on JPMC’s review of criminal conviction history, credit report, NMLS information, and other relevant information.
Any felony conviction within the last seven years disqualifies candidates from consideration.
NMLS registration under the SAFE Act of 2008 is required; continued employment depends on successful registration after starting and timely annual renewals and updates.
Comply with JPMC’s Employment and Engagement of Minors Standard, including annual enhanced criminal screening.

Nice To Haves

Bilingual language skills.

Responsibilities

Deliver exceptional experiences to clients, community members, and stakeholders while embodying company values.
Build and maintain community partnerships with nonprofits, local leaders, and businesses; meet regularly to understand needs, plan joint activities, and measure progress toward shared goals.
Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, translating strategy into actionable priorities and measurable outcomes.
Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners.
Plan and manage a community engagement calendar with varied events and workshop formats.
Lead or co-lead financial health workshops and events, sharing practical guidance and connecting people to Chase experts and solutions.
Manage events end to end, including promotion, registration, logistics, event-day execution, and follow-up.
Collaborate across One Chase and One JPMorganChase, including Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan, to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals.
Gather feedback and share results with local and national partners to improve programs and strengthen community engagement.
Meet budget, risk, and compliance requirements by using approved tools and procedures and meeting line-of-business and firmwide standards.
Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups.
Travel as needed for in-person community engagement, training, and business meetings.
Register on NMLS or update existing registration as necessary, and complete required annual renewal and updates to comply with SAFE Act requirements.