Community Manager

Capital Consultants Management Corporation • Scottsdale, AZ

1d • Onsite

About The Position

Alamo Management Group (AMG) is a local homeowners association (HOA) management company focused on being a unique place of employment. We are customer service-centered, with strong family and neighbor values. Our belief is that by creating an amazing customer experience, we will achieve long-term success. At AMG, we are enthusiastic about the growth of our employees' skillsets and the culture that we uphold in the workplace. While working at AMG, you will find yourself learning something new and useful every day. Industry experience is preferred but not required to be successful at AMG; we want to grow with you! We pride ourselves on our determination to change the negative stigma associated with HOAs. To achieve this, we look for employees who are ready to learn, able to take on challenges, and strive to provide the best customer experience to our vendors, developers, and residents. If you are an adaptive learner, ready to take on challenges, passionate about customer experience, and energetic, then consider joining the fastest-growing local management company in Texas!

Requirements

• High school or equivalent education.
• 3 years of customer service experience.
• Valid Driver's License.

Nice To Haves

• M100 or CMCA Certification
• 2 years of property management experience
• Bachelor's Degree in Business or Management
• Real Estate License
• Professional experience in community management or maintenance
• Professional experience with vendor management

Responsibilities

• Effectively manage a portfolio between 2500-3000 homes.
• Work directly with the BOD of each community, including advising on decisions and best practices, attending BOD meetings, implementing BOD decisions and processes, and providing weekly updates.
• Manage all vendors within each community and ensure all contractual obligations are met.
• Design and prepare Request for Proposals.
• Perform site inspections on a regular basis.
• Draft and keep all community records.
• Keep association files organized on server.
• Update portals.
• Create and distribute monthly newsletters.
• Handle all Eblasts for the communities.
• Effectively run all BOD meetings, including preparing meeting notices, agendas, and presentations, and drafting meeting minutes.
• Draft and enforce community rules and regulations.
• Monitor community activities, hear complaints from homeowners, and investigate and resolve issues.
• Be responsible for the general maintenance and upkeep of common areas in a community, ensuring neighborhood equipment, lighting, and gates are in good working order.
• Conduct bi-weekly community site inspections to survey the area for violations according to the HOA's rules and regulations.
• Assign violations to homeowners who have infractions and issue fines against non-compliant homeowners if rules are consistently violated.
• Handle the financial matters of the HOA, including the collection of association fees from residents.
• Coordinate with a council or board comprised of community members.
• Conduct annual elections to select new board members.

Benefits

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED