Community Manager - Trillium Woods

Cloudten Residential•Ann Arbor Charter Township, MI

13d•$32 - $34•Onsite

About The Position

CloudTen is a residential brand headquartered in Nevada that manages and operates multifamily properties throughout the West and has a great group in the Portland metro area. Our diverse portfolio of properties, ranging from hotel-to-residential conversions to high-rise lease-ups, to repositioning value add properties, offers renters the options for services and amenities they desire. Long story short – our sweet spot is all things multi-family. With uncompromising integrity, a passion for providing stellar service, and a commitment to innovation, CloudTen flies high above the status quo. CloudTen’s dedicated team trailblazes new paths to nurture growth and success, building relationships from the inside out. At our core we are People People, thoughtfully trained to support clients, fellow team members and residents alike – always learning forward to create a positive living experience. The Community Manager, under the supervision of the Regional Manager, is responsible for all operational aspects of an income-producing property. This includes personnel management, leasing oversight, community maintenance, compliance with State and federal laws, fiscal responsibility, marketing, and resident relations.

Requirements

High school diploma or equivalent required; a college degree or related coursework is preferred.
Minimum of two years of property management experience or equivalent combination of education and experience.
Proficiency in Microsoft Office (Word, Excel) and property management software.
Strong problem-solving, leadership, and customer service skills.
Ability to maintain confidentiality, professionalism, and neutrality in all interactions.
Knowledge of State landlord-tenant laws, Fair Housing policies, and basic accounting principles.

Nice To Haves

Focused with high attention to detail
Curious and proactive
Growth-oriented and well-organized
Disciplined and self sufficient
A strong communicator
Tech savvy

Responsibilities

Develop a cohesive on-site team that reflects the organization's professionalism and quality.
Conduct regular inspections of common areas, units, and grounds to ensure cleanliness, safety, and compliance with standards.
Enforce move-in/move-out protocols, including comprehensive inspections.
Ensure timely submission of payroll and maintain accurate records.
Oversee rent collection and manage delinquent accounts, adhering to legal requirements under State landlord-tenant laws.
Complete daily bank deposits and maintain compliance with accounting procedures.
Monitor expenses, prepare budgets, and recommend cost-effective improvements to property operations.
Promote available units through approved advertising platforms and in-person showings.
Maintain accurate leasing records and ensure all agreements comply with Fair Housing regulations.
Analyze market trends to adjust pricing and marketing strategies as needed.
Support resident retention efforts through timely renewals and community engagement activities.
Hire, train, and evaluate on-site staff while fostering a supportive work environment.
Provide clear guidance and tools for the team to excel in their roles.
Address and resolve employee and operational concerns promptly and professionally.
Respond to resident concerns with professionalism, empathy, and adherence to Fair Housing laws.
Ensure all resident service requests are resolved within 24–48 hours, or as promptly as possible if delays occur.
Maintain a safe, well-maintained community and uphold resident satisfaction.
Ensure adherence to applicable State laws, including Fair Housing, ADA, and safety standards.
Regularly review and update policies and procedures to reflect legal and operational requirements.