Community Manager

Stagwell Global•New York, NY

16d•Hybrid

About The Position

A Social Media Community Manager plays an integral role in the dissemination of clients’ social media content through engagement on social media channels. At HUNTER, we EARN IT — consumer attention, the trust and loyalty of clients, and the dedication of our staff, currently 350+ strong and counting. HUNTER is recognized as a PRWeek Best Place To Work and has been named PRovoke “Consumer Agency of the Year” not once, but twice.

Requirements

B.A. in Marketing, Public Relations or the like
Up to two (2) years of experience managing social channels for brands
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Proficiency with social media management tools and social listening and analytics platforms (e.g. Hootsuite, Sprout Social)
Ability to understand the intricacies of established and emerging social channels
Ability to optimize messaging to effectively engage with community members
Ability to understand the clients’ business and relevant industry trends, and the role social media plays with PR and in the overall marketing mix
Ability to manage multiple projects across multiple accounts
Ability to prioritize work, meet deadlines and actively communicate progress and deliverables (i.e. time management)
Ability to learn quickly and adapt to a fast-paced work environment
Ability to travel to client and event locations; meet with clients at their office locations/headquarters
Demonstrate solid writing and interpersonal communication skills
Proficiency in maintaining a client’s/brand’s social media voice and tone
Ability to stay current with developments in social media, current trends, technology updates and top news stories in the clients’ and brands’ spaces
Ability to show integrity and good judgment when working with colleagues and clients

Responsibilities

Manage clients’ social media channels
Establish and sustain positive interaction with community members
Maintain the social content calendar; develop timelines, create/distribute/post content, manage deadlines
Monitor social channels and respond to consumers to help drive positive engagement
Identify real-time engagement opportunities discovered via social listening; alert supervisor to opportunities; act upon opportunities, as directed by a supervisor
Identify negative content/risky content generated by consumers; alert supervisors in order to minimize impact to the client or brand
Monitor results; compile reports
Determine the need for support staff assistance for projects/program elements and manage support staff during execution
Understand the resources and tools needed to achieve the clients’ social media marketing; complete tasks that meet objectives
Build and maintain relationships with social media contacts and influencers on behalf of the agency and clients
Demonstrate an understanding of the social media landscape and how to use social channels to drive brand awareness and engagement for clients
Attend client calls and meetings, as determined by a supervisor
Research ideas for client programs to determine feasibility
Participate in agency brainstorm sessions for client programs
Develop strategic/creative thinking skills
Actively participate in agency committees or departments as designated/asked
Participate in agency projects and events
Assist in compilation of awards presentations
Assist with research for new business and business renewal opportunities, as directed by a supervisor