Community Manager for HOA Communities (HouN) The Woodlands

SpectrumAM•The Woodlands, TX

6d•Hybrid

About The Position

We are seeking positive and motivated professionals for a career change into property and HOA community management. We provide industry-leading education and training, making you an expert within three years. Mentors will provide real-life support to advance your skill set. This role is ideal for individuals with a background in retail leadership, restaurants, hospitality, administrative roles, department management, office management, or operations, who possess 8 to 10 years of professional experience requiring proactive effort and decision-making. Developed skills in customer service, administration, communication, negotiation, conflict resolution, insurance, budgets, financials, legal matters, and vendor management are beneficial. The Community Manager is the face of our organization, acting as a liaison between the HOA board of directors, homeowners, and vendors. This multi-faceted role requires ultimate ownership, customer service excellence, vendor relationship management, and portfolio operation with a positive attitude.

Requirements

Approximately ten (8+) years of solid work experience.
Ability to attend or run evening meetings (usually 30-40 per year).
High-level organizational skills in a fast-paced environment.
Experience and knowledge of Office software (Word, Excel, PowerPoint, etc.).
Ability to learn other business computer systems.
Strong customer-friendly and informative communication skills.
Some experience and knowledge of financial statements and budgets.
Comfortable with public speaking in small and large meetings.
Great conflict management skills in sometimes stressful situations.
Experience with gathering bids for large projects and management of those projects.
Customer-centric positive attitude.
Extreme ownership of tasks.
Team player.
Coachable.
Highly organized.
Accountable.
Fantastic multi-tasker.

Nice To Haves

Prior HOA/Property management experience is not required, as training is provided.

Responsibilities

Live our Same Day Response Policy.
Engage with board members and homeowners in your community.
Manage daily, weekly, and monthly tasks for a portfolio of associations.
Plan for and facilitate association board meetings and annual meetings.
Vendor relations, including the bidding and project management process.
Consult with other departments in support of your communities.
Risk Management, Insurance, and Litigation Support.
Prepare budgets and manage the finances of the associations.
Be available for after-hour emergencies.
Perform additional tasks as necessary.

Benefits

Industry-leading education and training.
Mentors assigned for real-life support.
Empowering work schedule.
Full benefits offering.
Generous PTO (5 weeks).
Voice to make change.
Opportunities to create good in your community.
Hybrid Empowerment Plan (after the first year).
40 paid hours per year for community service activities.
11 Annual Paid Holidays.
Paid Training - Internal Learning and Development Management System.
Medical, Dental, Vision, STD/LTD, Life/AD&D.
401k program.
Free medical clinic in-house (San Antonio office – virtual appointments for other offices).
Phone and Mileage Reimbursement.
Well-structured career track plan with a 6-month review.
Annual Salary $57,500.00 with reviews and performance increase opportunities every 6 months.