Community Manager

Compass Group•Boston, MA

39d•$63,000 - $65,000•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Community Manager will plan engagement events and lead communication strategies. They will play a crucial role in fostering a positive and inclusive workspace culture, keeping the team motivated and connected. Responsibilities include hosting teams of various sizes and ensuring a seamless workplace experience. They will provide resources and knowledge about office operations and logistics to key stakeholders. Leading a supportive team, they serve as a comprehensive resource for supporting departments, drive projects to completion, and act as connectors between vendors and other parties. Additionally, they will create policies and procedures to enhance workplace services.

Requirements

Strong verbal and written communication skills.
Service excellence mind set.
Proficient in Microsoft Office.
Capacity to work independently and successfully complete projects.
Proactive mindset to anticipate and support changes in our business.
Ability to effectively manage multiple tasks simultaneously.
Strong organizational skills.
Basic IT & AV skills.

Responsibilities

Track and report the success of events with pre-event and post-event reports and presentations.
Track all facilities requests and job orders to completion.
Enforce company workplace policies i.e. clean desk, open work areas etc.
Plan and execute weekly, monthly, quarterly and annual community engagement events.
Curate global alignment within all company sites.
Develop and maintain event budget.
Preparation of monthly reports for client, including supply of statistics for key services.
Maintain relationships with client stakeholders, soliciting feedback for continuous improvement.
Serve as escalation for all previously communicated issues and concerns.
Assist LOB with move logistics and space operation.
Log calls for issues to suppliers.