Community Manager | Camden College Park

Camden • College Park, MD

1d • Onsite

About The Position

Camden’s Community Manager is responsible for the overall operation and profitability of a multifamily community. The role leads and develops a high-performing team to provide Living Excellence while achieving community and organizational goals related to customer sentiment, occupancy, retention, net operating income (NOI), expenses, and other performance expectations. The Community Manager develops strategic plans to exceed submarket occupancy and rent-growth results, promotes Camden’s brand and values, and provides an exceptional experience for customers and team members.

The position involves leading recruitment, coaching, motivation, and professional development; building effective working relationships; directing creative marketing and social media strategies; and applying knowledge of the multifamily industry, competition, and market to improve community results. The manager ensures compliance with company policies, applicable laws, safety standards, and regulatory requirements. The position may also involve overseeing new development or rehabilitation activities.

The role is based in a typical office setting, with daily outdoor exposure while touring the community and apartments. It requires mobility, including climbing stairs, and may involve repetitive hand and wrist motion while using a computer and writing. The schedule may vary and include long or unusual hours, weekends, and holidays, as well as periodic automobile travel and possible airline travel or overnight trips. The role requires handling stressful, urgent, novel, and diverse situations.

Requirements

• At least 3 years of on-site residential property management experience.
• Ability to meet and exceed sales and customer service objectives.
• Positive attitude, strong work ethic, and ability to lead and motivate others.
• Ability to manage change and lead through adversity.
• Understanding of business concepts, processes, and strategic thinking.
• Comprehensive knowledge of multifamily operations, including people management, financial reporting, problem-solving, sales, maintenance, and resident relations.
• Ability to work a varied schedule, including weekends and holidays as required.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Professional written and verbal communication skills.
• Ability to perform essential job functions with or without reasonable accommodations.
• Ability to handle stressful, urgent, novel, and diverse work situations.
• Attendance and punctuality.

Nice To Haves

• Bachelor’s degree preferred.
• Supervisory experience preferred.
• Recognized designation in property management is a plus.

Responsibilities

• Oversee the overall operation and success of the community, meeting goals for customer sentiment, occupancy, retention, NOI, expense management, and other performance expectations.
• Create strategic plans to meet individual and community performance goals and exceed submarket occupancy and rent-growth performance.
• Ensure the team provides excellent service to prospects, residents, guests, and vendors at every point of contact.
• Communicate organizational goals and encourage individual and team accountability.
• Recruit, coach, motivate, and develop a successful, highly skilled team while aligning team members’ strengths and professional goals with organizational objectives.
• Build strong working relationships with team members, peers, leadership, and support departments.
• Lead creative marketing and social media strategies to increase property traffic.
• Monitor the industry, competition, and market, applying this knowledge to evaluate community performance and improve results.
• Pursue continual learning and encourage team members to take responsibility for their own development.
• Foster a workplace environment that supports Camden’s commitment to being a great place to work.
• Comply with Camden policies, procedures, and applicable laws, including fair housing and employment laws.
• Ensure community compliance with safety standards and industry and state, city, and federal regulations and requirements.
• As needed, oversee community development or rehabilitation activities, including market surveys and strategies, providing property management input to construction teams or contractors, touring apartments, and punch-out work.
• Lead by example by maintaining a professional image and customer-focused attitude.

Benefits

• Paid time off.
• Medical, dental, and vision insurance.
• 401(k).
• Employee share purchase plan.
• Manager roles may be eligible for new move-in leasing incentives, discretionary quarterly and annual bonuses, and restricted share awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager