Community Manager

ACC MANAGEMENT GROUP, INC. • Village of Cottage Grove, WI

27d • Onsite

About The Position

Glen Grove Apartments is looking for an enthusiastic, organized, and compassionate Community Manager to lead their affordable housing community in Cottage Grove, Wisconsin. The Community Manager will play a vital role in supporting residents, maintaining compliance with affordable housing programs, and ensuring the property operates smoothly while creating an exceptional living experience. The role involves serving as the primary point of contact for residents and prospective residents, managing leasing activities, processing applications, maintaining resident files, building positive relationships with residents, coordinating maintenance requests, overseeing rent collection, conducting inspections, and organizing resident events.

Requirements

• Experience in affordable housing, property management, leasing, or customer service preferred.
• Knowledge of Section 8, Section 42, or other affordable housing programs is a plus (training available for the right candidate).
• Excellent communication and organizational skills.
• Strong attention to detail and the ability to manage multiple priorities.
• Professional, compassionate, and committed to providing exceptional service.
• Comfortable using property management software and Microsoft Office.
• A positive attitude and a team-first mindset.
• High School diploma or equivalent required.
• 1-2 years of property management or industry related experience required.
• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Experience with Onesite software is a plus.
• Must be able to physically inspect the properties.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Nice To Haves

• Knowledge of Section 8, Section 42, or other affordable housing programs is a plus (training available for the right candidate).
• Knowledge of project-based section 8 or section 42 experience a plus.
• Knowledge of fair housing laws a plus.
• Experience with Onesite software is a plus.

Responsibilities

• Serve as the primary point of contact for residents and prospective residents.
• Manage leasing activities, move-ins, move-outs, and renewals.
• Process applications and verify eligibility for Section 8 and Section 42 (LIHTC) housing programs.
• Maintain accurate resident files and ensure compliance with HUD and tax credit regulations.
• Build positive relationships with residents by providing outstanding customer service.
• Coordinate maintenance requests and work closely with the maintenance team to ensure timely completion.
• Oversee rent collection, resident communications, and office operations.
• Conduct inspections and maintain high community standards.
• Organize resident events and help foster a friendly, welcoming atmosphere.
• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Conduct showings of vacant units to all interested prospects.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Address resident concerns and all maintenance requests in a timely manner.
• Process all paperwork in accordance with company policies and Fair Housing requirements for new applicants, recertifications, and renewals.
• Generate, distribute, and monitor renewal notices and follow up accordingly.
• Coordinate and process all lease paperwork for all move in and move outs.
• Collect payment of rent according to company procedures and policies.
• Handle and process all delinquency matters and reporting as need be.
• Maintain strong resident relations while continuing to enact company and community policies.
• Lead all resident relations matters or concerns that are presented in a timely manner.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Maintain all maintenance files and binders, accounting records, budget and marketing binders in a safe and secured area.
• Oversee and supervise all maintenance activity of employees and independent contractors.
• Manage all on-site property employees with providing proper training, guidance, and coaching.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.
• Coordinate, plan, and review with the Regional Manager the next years budget allowance for approval.
• Coordinate bank deposits as needed.
• Complete all assigned reports and/or projects to the Regional Manager by the required deadline.

Benefits

• Competitive pay with bonus opportunities.
• Comprehensive medical HRA plans (company sponsored), and voluntary dental, & vision coverage for employees working 30+ hours per week.
• Short-term disability (STD), long-term disability (LTD), and life insurance options (available for employees working 30+ hours per week).
• Company-paid $25,000 life insurance policy when enrolled in STD and LTD (available for employees working 30+hours per week)!
• 401(k) after 6 months of employment with company match—ACC contributes 25% of the first 5% of eligible compensation, with full vesting after 3 years of employment.
• Paid time off, provided up front, to recharge and reset.
• 10 paid holidays, that include a floating holiday and a birthday holiday.
• Free Employee Assistance Program (EAP) for all employees—available to both full-time and part-time team members, no enrollment required!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED