Community Association Managers

WILLIAM DOUGLAS MANAGEMENT LLC•Charlotte, NC

18d•$60,000 - $65,000•Onsite

About The Position

William Douglas Management is seeking a motivated, relationship-driven, customer-focused Community Manager for its Charlotte, North Carolina office. The Community Manager works closely with Boards of Directors across a portfolio of communities and independently manages assigned homeowner associations. The role focuses on building strong relationships, following through on commitments, solving problems proactively, and keeping clients informed and supported. The position reports to the Regional Manager. The company provides comprehensive in-house training and opportunities to develop community-management expertise.

Requirements

Excellent time-management and organizational skills, including the ability to manage multiple communities, projects, and deadlines.
Exceptional verbal, written, and interpersonal communication skills.
Ability to read and understand financial statements and assist with budget preparation.
Proficiency in Microsoft Office, particularly Outlook, Word, and Excel.
Reliable transportation and a valid driver’s license.
Ability to successfully pass a background check.

Nice To Haves

One to three years of HOA or community association management experience is preferred but not required.
Extensive client-facing customer-service experience, such as hospitality, restaurant, call center, or retail experience, is strongly encouraged.
Experience with CINC is a plus.
A proactive, adaptable, and independent approach to problem-solving in a fast-paced environment.

Responsibilities

Build and maintain professional relationships with Board members, homeowners, vendors, and contractors.
Serve as the primary point of contact for a portfolio of homeowner associations.
Inspect common areas and amenities regularly and identify maintenance, compliance, and operational needs.
Assist Boards with rule enforcement and homeowner communications.
Coordinate community vendors and contractors, and follow up on service needs and projects.
Help Boards review financial statements, prepare budgets, and monitor community finances.
Organize, prepare for, and lead Board meetings, annual meetings, elections, and other community events.
Prepare meeting materials, reports, correspondence, and other administrative documentation.
Attend occasional evening meetings, in person and virtually.
Balance multiple priorities while providing responsive, high-quality customer service.