Community Manager

Woda Cooper•Wyoming, MI

5d•Onsite

About The Position

The Community Manager is responsible for maintaining positive interactions with residents and the public to enhance the community image and ensure superior resident retention. This role involves leasing apartments, managing rent collection, overseeing property maintenance, and administering the community's operating budget. The Community Manager is expected to create and maintain a customer-centered service culture by demonstrating proactive hospitality with prospects, residents, family members, and fellow community associates. They will also ensure resident files are in compliance with all commitments and track scheduled unit inspections. The role requires maintaining a constant awareness of neighborhood market conditions and developing positive resident relations programs. Participation in company-sponsored continuing education and training seminars is expected, as is timely reporting of any work-related injuries or property loss/liability issues. Familiarity with company policies and procedures, prompt email response, and timely completion of assigned training courses are also key aspects of the position. The Community Manager must learn and be able to function within company-related software and respond to after-hours and weekend emergencies. Effective communication with residents, associates, and vendors is essential, as is dependability and the ability to report to work on schedule. Other related duties or training may be assigned.

Requirements

Must be at least 18 years old with a high school diploma or GED.
Possess a valid driver’s license and insurance.
Outgoing, friendly, and customer-oriented demeanor.
Excellent interpersonal skills with good sales and customer service skills.
Excellent verbal and written communication skills.
Detail-oriented and organized.
Demonstrated ability to lead and develop a team of associates.
Understanding of laws, guidelines, and best practices of property management.
Proficient in Microsoft Office Suite or related software.
Travel to community locations and surrounding markets required.

Nice To Haves

Experience working in affordable housing programs including one or more of the following: LIHTC, Section 8, and HUD preferred.
Experience with property management-related software a plus.
Familiarity with Fair Housing laws preferred.

Responsibilities

Maintain positive interactions with residents and the public to enhance the community image and ensure superior resident retention.
Lease apartments: take telephone inquiries; greet prospects; show apartments; take applications and deposits; verify income and credit information; follow up with all prospects; and ensure that leases and annual certifications are executed and renewed on a timely basis.
Maintain the community's curb appeal, ensuring it always remains welcoming and attractive.
Maintain confidentiality at all times related to prospect or resident information.
Maintain secure handling of rents and all monies on site, daily deposits and record keeping.
Oversee the process of collecting and posting all rents, tracking collections, pursuing delinquent accounts, issuing notices to residents, and attending proceedings in court as needed.
Properly screen and score rental applicants, control delinquency and promptly process bad debt files to collections.
Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
Administer the community’s operating budget, including the control of monthly expenses using a budget control log, where applicable.
Assemble complete and detailed credit and income information, along with necessary verification documents for prospective residents’ approval and re-certification, and forward to Compliance for approval.
Maintain and ensure each resident file is in compliance with all SHFA commitments and any other governmental commitments; ensure each resident file complies with any and all lender and investor commitments.
Track scheduled unit inspections via unit inspection log and ensure preventative maintenance is completed.
Sign off vacant units as market-ready and provide feedback/work orders needed to maintain company standard.
Inspect (walk) the property daily, and schedule capital improvements and repairs, including collecting bids based on common specs and forwarding them to the Regional Manager for approval.
Ensure that all financial reporting, records and paperwork are performed correctly and in a timely manner.
Review capital maintenance recommendations and forward them to the Regional Manager for approval.
Maintain a constant awareness of neighborhood market conditions.
Ensure all residents conduct themselves per the terms of the lease and rules/regulations.
Develop and implement positive resident relations programs for the property.
Participate in company-sponsored continuing education and training seminars.
Timely reporting of any work-related injuries to People Operations, Regional Manager, and Incident Reporting.
Timely reporting of any property loss or liability-related issues for both staff members, residents, and/or guests.
Read and be familiar with policies and procedures.
Respond to e-mail promptly.
Take required and assigned training courses in a timely manner.
Learn and be able to function within company-related software.
Respond to any after hours and weekend emergencies that may arise related to injuries or property damage.
Effectively communicate with residents, associates and vendors.
Perform other related duties or training as assigned.