Community Manager

Co-Active Training Institute

14h•Remote

About The Position

The Community Manager will launch and steward CTI's first global alumni community to life on a new platform. This community will be in support of 150,000+ Co-Active alumni across the world, individuals who have completed our programs and are seeking a place to continue their journey, stay connected, and deepen their practice beyond the classroom. This community will play an important role in helping us listen more closely to our alumni, using their experiences and insights to shape what we build next. This is a build-from-zero opportunity for someone energized by connection, learning, and experimentation. As the organization expands its global footprint and deepens its commitment to lifelong learning, community is not just a nice-to-have, it’s a strategic engine; A core purpose of this community is to capture member voice and translate it into meaningful feedback that informs product and program evolution. It is how alumni stay connected to CTI. It is how the Co-Active model continues to grow its influence in the world. And it is how CTI demonstrates, in real time, that it practices what it teaches. The person who steps into this role will be part builder, part steward, part presence. They will help shape one of the most important community experiments in the coaching and leadership development world, and they will do it from the inside out. This role reports to the Associate Director, Project Management. We are hiring globally, with a preference for candidates based in or able to work mostly within Eastern Time Zone hours.

Requirements

5 years of experience in community management or similar roles
Experience administering a large-scale online community, ideally on platforms like Mighty Networks or Circle
You bring a high level of energy and enthusiasm, with a natural ability to connect with people across cultures and geographies, and a presence that draws others in and fosters meaningful engagement.
Strong organizational and operational skills
Analytical skills with Excel
Presentation skills in Google Slides/Powerpoint
Ability to prioritize effectively and make sound decisions in a fast-moving environment
Clear verbal and written communicator, with the ability to adapt communication styles to different audiences and different cultures
Familiarity with or willingness to be trained in the Co-Active model
Passion for coaching, personal development, and leadership development
You’re a self starter who takes initiative.
You spot areas where efficiencies can be made.
You enjoy problem solving.
No task is too small or too big.
You’re a lifelong learner with a growth mindset.

Nice To Haves

Experience in education, coaching, or learning & development (L&D) preferred, but not necessary

Responsibilities

Launch and steward our global online community from the ground up
Supported by the platform vendor, our full service technology team, and cross-functional teams within the org, set up, administer and optimize a large-scale digital community platform
Design and facilitate online and in-person engaging community experiences that foster connection, learning, and participation
Connect with grassroots community leaders around the globe to integrate into our community strategy
Actively host the space: welcoming members, sparking conversations, and nurturing relationships
Monitor community health and dynamics, using sound judgment to respond and intervene appropriately
Experiment continuously with new formats, rituals, and engagement strategies
Bring structure and organization to community operations, content, and workflows
Collaborate cross-functionally to ensure the community supports broader organizational goals
Support a global member base, including occasional non-standard working hours
Help surface patterns, insights, and opportunities from the community that evolve and improve the community experience over time, and directly influence strategic decisions across the organization.
Oversee and manage governance and escalation procedures and policies; partner with IT and internal partners to maintain user information, system processes and content deployment
Monitor key performance indicators to measure community engagement, and establish and maintain quarterly reporting