Community Manager

The Community Builders•Cleveland, OH

17h•Onsite

About The Position

The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer and owner dedicated to building and sustaining strong communities. The Community Manager, reporting to the Regional Director of Property Management, is responsible for all aspects of community operations and on-site team performance. This role focuses on achieving the company's objectives and managing the property's operating budget to increase cash flow, maintain the physical asset, and provide a high-quality living environment with excellent customer service. The Community Manager will foster positive working relationships with the property team, ensure adherence to TCB's Mission Statement and policies, and maintain compliance with regulatory requirements. This position requires five days a week in the office.

Requirements

BA/BS and 5+ years in a progressive career path in Residential Property Management, Hotel, Hospitality, or Retail Management required.
2 years of experience in a supervisory or management role.
Excellent budget and financial management skills.
Knowledge of all regulatory programs, policies, and Federal Housing Laws and Guidelines.
Proficiency in Microsoft Word, Excel, Outlook, and Yardi or other industry software.
Excellent verbal and written communication skills.
Knowledge of Federal Fair Housing Laws & Guidelines.
Demonstrated excellent customer service skills.
Ability to move around the building or site.
Ability to move up to 50 pounds.
Ability to work in outdoor conditions.
Some travel to local sites may be required.

Nice To Haves

Industry designations such as COS, LIHTC, ARM®, CPMC®, etc. preferred.
Ability to speak a second language is a plus!
Leadership skills and understanding of effective management of personal development for all employees desired.

Responsibilities

Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking.
Monitor revenue transactions and rent collection, manage nonpayment of rent processes, and conduct collection agency follow-up and reporting.
Oversee leasing procedures and ensure compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements.
Approve and submit employee time sheets and enact cost control measures as needed.
Oversee the upkeep of property curb appeal, conduct annual apartment inspections, manage market-ready units, and ensure safety and preventive maintenance.
Prepare for local, state, or federal audits or inspections, monitor the work order system, and document incidents for risk management.
Provide outstanding customer service to residents, ensure timely distribution of communications, and follow up on service requests, complaints, or policy violations.
Collaborate with Community Life staff and resident associations to provide and advertise on-site and local activities and services to foster community and wellbeing.
Recruit, train, coach, manage, and motivate team members, and provide evaluations and recommendations to HR.
Attend trainings, seminars, and conferences.
Be available for emergencies, on-call duties, resident functions, and weekends as needed.