Community Manager

Thrive Communities•Portland, OR

14h•Onsite

About The Position

Thrive Communities is seeking a Community Manager to join their team. The Community Manager will be responsible for the financial success of the property, personnel and leadership, administrative/office/compliance tasks, resident relations, maintenance oversight, marketing/leasing, safety and risk management, and general collaboration with home office departments. Thrive Communities is dedicated to being the most trusted partner in property management by delivering outstanding results for clients, inspiring associate engagement, and elevating living experiences for residents. They foster an environment of connection, compassion, and fun, and are committed to hiring strong associates to grow with Team Thrive. Thrive has been voted one of Washington and Portland's best workplaces for several consecutive years.

Requirements

3+ years of experience in property management or equivalent experience to demonstrate proficiency
6+ months supervisory experience, with demonstrated, strong leadership skills
Proficient in Microsoft Word, Outlook and Excel.
A history of accuracy in reporting and overseeing a budget, property financials, and confidence in speaking to variances with managers and clients
Experience in daily pricing and ever changing market demands/trends
Notary License is required or able to obtain within 3 months of hire.
Detail oriented with the ability to provide accurate and timely reports.
Understanding of the basic functions of a property budget and property management accounting and expense control.
Must be able to work in a fast-paced and customer service oriented environment.
Understanding of industry terms and their meaning.
Ability to de-escalate conflict and remain calm and courteous at all times.
Respects and understands diverse cultural and socio-economic backgrounds.
Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
Specific and thorough in communication with residents, vendors, subordinates, home office departments, ownership, and leadership.
Performs duties under pressure and meets multiple and competing deadlines.
Works as part of a team, delegates effectively, as well as works independently.
Takes instructions and feedback from supervisors in a productive manner, and is able to follow direction, learn, and grow with a positive outlook.
Exercises strong problem-solving skills.
Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
Strong time management, organizational and prioritization skills.
Strong attention on resident retention.
Ability to read, write, speak and comprehend English using correct grammar and punctuation.

Nice To Haves

Certified Apartment Manager (CAM) preferred
Intermediate to advanced experience with Yardi/CRM and On-Site preferred

Responsibilities

Assists in the formulation of budgets and responsible for staying within the established budget guidelines.
Ensures all rents are collected when due and posted in a timely manner.
Performs evictions, utility cut-offs, and landlord liens as required.
Responsible for ensuring all invoices are submitted and approved in the appropriate system for timely payment.
Completes month-end procedures and reports including deposit accounting, variances, expiring leases, write off register, receivable aging, security deposit activity, gross potential rent.
Uses and safeguards and reconciles the property credit card in accordance with accounting policies and deadlines.
Ultimately responsible for the financial success of the property.
Responsible for hiring and staffing including posting job ads for vacant roles, advertising their open position where appropriate, actively interviewing, and making timely offers to candidates.
Works with Human Resources on recruiting support, as needed.
Hires, trains, empowers, develops, supervises, disciplines, and terminates on-site staff, as needed, and under the advice and approval of leadership and Human Resources.
Conducts bi-annual performance reviews in alignment with Thrive's values.
Reviews and approves of associate timesheets to ensure accurate pay.
Instructs and advises on-site staff of employee procedures and guidelines.
Conducts on-going training with site team such as marketing activities, leasing paperwork, workplace safety, systems, and any other type of training that may be needed on a daily basis.
Provides leadership, coaching, recognition and works towards building strong professional working relationships amongst the team.
Delegates appropriate tasks and responsibilities to site team, and ensures accountability and follow-through.
Maintains awareness of employee resident delinquency and works closely with HR to correct.
Ensures that lease files are current, complete, and in compliance with MFTE, Section 8 or other applicable affordable program requirements, if applicable.
Responsible for office opening on schedule. This may require early arrivals or late departures, depending on staffing.
Responsible for the condition of the entire property including the leasing office, common areas, trash rooms, model units, etc.
Attends scheduled management meetings, typically held on a quarterly basis.
Maintains records on all aspects of management activity on a daily, weekly, and monthly basis.
Submits required reports to corporate office on a weekly and monthly basis.
Prepares for audits and complete annual reporting.
Issues appropriate notices, when necessary.
Completes required trainings, as assigned, and ensures associates are in compliance with all required coursework.
Initiates and perpetuates a true sense of community.
Maintains positive customer service mindset.
Responsible for inspections with residents of move-in/move-outs.
Reviews all notices to vacate to determine the cause of the move-out.
Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
Physically walks and inspects property on a regular basis; Verifies condition of vacant apartments.
Maintains awareness of make-ready board and vacancy status on a daily basis.
Coordinates with maintenance staff to ensure timely recondition of apartments after move-out.
Oversees or delegates to the Maintenance Supervisor all vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance.
Monitors all maintenance activities.
Maintains awareness of market conditions/trends.
Welcomes and shows property to prospective residents, as needed.
Ensures incoming phone calls and emails are being answered and responded to in a timely and professional manner.
Reports all liability and property incidents to Regional Manager and other appropriate Home Office departments immediately.
Ensures workplace injuries are reported to HR immediately.
Maintains awareness of SDS binder and Thrive's Safety and Accident Prevention Manual; Trains team on safety protocols and ensure proper use of PPE.
Becomes familiar with and responsible for all Thrive and any property specific policies on Water Intrusion, AMG (apparent mold growth), or other health or building safety programs.
Completes any pertinent safety checklists with maintenance staff and ensures property is conducting a monthly safety meeting.
Partners and collaborates with home office departments in a productive and efficient manner.
Conduct all business in accordance with Company policies and procedures.
Performs any additional duties or tasks as assigned by the Regional Manager.

Benefits

34 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, and Paid Birthday)
Housing Discount may be available
Employer matched 401k retirement plan
Discretionary bonus potential
Eligible for earned Leasing & Renewal commissions
$0 premium medical, dental, and vision insurance effective 1st of the month following your start date
Fully covered Long-term disability insurance for associates
Fully covered life insurance policy for associates with supplemental life insurance options
24/7 Everyday Assistance Program (EAP)
Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
Pet Insurance discounts
Parking & Transit Commuter Benefits
Annual professional development reimbursement
Training opportunities and career progression/growth plans
Company-wide parties and events