Community Manager

TM ASSOCIATES MANAGEMENT INC • Eustis, FL

14h • Onsite

About The Position

TM Associates is a family-owned business dedicated to its mission and values, focusing on providing excellent resident experiences. The company has grown from seven to over 500 team members, driven by a commitment to its people and client expectations. The Community Manager will be responsible for the complete operation of a community site, supervising all associated staff and ensuring high standards of performance. This role involves general supervision and direction from the Regional Manager and Management Agent (TMAM), with the potential for discretionary decision-making in unforeseen circumstances. Communication with the Owner will be through TM Associates Management Officers. The Community Manager must adhere to established policies and procedures, seeking approval for any deviations.

Requirements

• Possess a valid driver’s license and a driving record acceptable to TMAM for site errands.
• Must have access to reliable vehicle transportation for errands from property.
• Able to communicate both orally and in writing using English and use of basic arithmetic skills.

Responsibilities

• Assure prompt, efficient, courteous, and quality service to tenants, including immediate acknowledgement and resolution of complaints.
• Achieve and maintain near 100% occupancy.
• Perform recertification of residents' income, where applicable.
• Provide direction and ensure proper execution of rental programs.
• Ensure efficient mechanical operations, adequate buildings and equipment, and employ qualified maintenance personnel while fostering good tenant relations with maintenance staff.
• Regularly inspect buildings, grounds, and property appearance, noting deferred maintenance and other related data.
• Prepare reports based on regular inspections, detailing property condition, cleanliness, and maintenance operations.
• Inform the Regional Manager in writing of any observed deferred maintenance and property deficiencies, including specific locations, conditions, and recommendations.
• Provide direction and guidance to maintenance staff, assign work priorities, and determine repair scope.
• Establish central office procedures with Regional Manager approval.
• Interview potential residents and process verifications to determine eligibility.
• Confer with the Regional Manager on all evictions, lease violations, and special arrangements.
• Manage rent collection and record keeping, including frequent trips to banks.
• Be responsible for all job assignments, explain employee duties and responsibilities, and inform operating staff of policies and procedures.
• Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory, and pertinent data.
• Purchase needed supplies and equipment within budget constraints and maintain administrative records of purchases.
• Develop and implement site activities for residents, such as special events and recreation.
• Prepare and respond to all pertinent correspondence.
• Attend mandatory meetings and seminars.
• Other duties and responsibilities as assigned by Regional Manager and/or TMAM Management.

Benefits

• Full medical, dental and vision insurance at an affordable rate on the first day after the first full calendar month of employment.
• 401K match program, eligible to start contributing on the first day of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed