Community Manager

Keener Group•Dallas, TX

1d•Onsite

About The Position

The COMMUNITY MANAGER is fully accountable for all property operations. The purpose of the COMMUNITY MANAGER is to effectively manage and coordinate employees, activities, and available resources to accomplish property objectives as set forth by the Regional Supervisor and Keener Management. These objectives will include maximizing occupancy levels and property values. In addition, the COMMUNITY MANAGER will train the ASSISTANT COMMUNITY MANAGER to assume all duties of the COMMUNITY MANAGER in the event of the COMMUNITY MANAGER’S absence. The COMMUNITY MANAGER is also responsible to ensure that all employees are fully training in their job duties and Keener policies and procedures prior to them attending formal professional development courses.

Requirements

At least 3 years experience in on-site property management.
Required experience with distressed properties.
Word processing software, spreadsheet software, Internet, email software, and on-site rental system software.
Basic computer knowledge and knowledge of basic office software and office equipment.
High School diploma or equivalent required.
Must be able to comprehend, speak, and write the English language.
Must have a valid driver's license and automobile insurance.
Must be able to work in a fast-paced and customer service-oriented environment.
Performs duties under pressure and meets deadlines in a timely manner.
Works as part of a team, as well as complete assignments independently.
Takes instructions from Regional Supervisor and/or Regional Vice President.
Exercises strong analytical, organizational, and time management skills.
Able to resolve conflict in a professional manner.
Interacts with co-workers, supervisors, residents, and the public in a professional pleasant and manner.
Must be able to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
Must effectively convey ideas, images, and goals to a diverse group of personalities.

Nice To Haves

College degree preferred.
Certified Apartment Manager (CAM), Residential Apartment Manager (RAM) or Certified Property Manager (CPM) certification preferred.

Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing laws, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to multifamily housing.
Assist in formulation of budgets for each upcoming calendar year.
Oversee all daily operations of the property including ensuring rents are collected and posted, making daily bank deposits, and performing evictions, utility cut-offs and landlord liens as required.
Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Approve and submit all invoices to the corporate office for payment.
Maintain all on site local and state licenses.
Approve property expenditures and oversee petty cash.
Recruit, hire, train, and supervise all on-site property staff to achieve operational goals of assigned property.
Work with the Human Resources department in using progressive disciplinary action to achieve property and company goals.
Conduct ongoing training with office staff e.g., leasing paperwork, workplace safety and any other type of training that may be needed daily.
Ensure that lease files are completed, and that completion of leases is being executed properly.
Approve all rental applications and sign new move-in contracts and addenda.
Conduct property inspection with local housing authorities, local regional and national government agencies, property owners and Keener management teams.
Ensure that the property meets all requirements as outlined in Keener audits and regulatory agency audits.
Responsible for office opening on schedule, condition of office and model apartments.
Attend professional development courses as defined by the Keener Professional Development curriculum.
Attend scheduled corporate management meetings, usually held on a quarterly basis at the corporate office.
Maintain records on all aspects of management activity on a daily, weekly, and monthly basis. Submit required reports to corporate office on a weekly and monthly basis.
Prepare Q&M report (Quarterly and Monthly reports and forward to the corporate office by the 10th of the month (if applicable).
Maintain positive employee service attitude.
Ensure employees are in compliance with Fair Housing laws.
Make periodic inspections with residents of move-in/move-outs.
Review all notices to vacate to determine the cause of the move-out. Locate any problem areas and develop plans for process improvement.
Follow Keener policies and procedures to maintain positive resident communications, e.g., resolving complaints.
Physically walk and inspect the entire property on a regular basis, at least once a week, including verifying the condition of the overall property, common areas and vacant apartments.
Update Regional Supervisor of physical and economic occupancy status on a weekly basis. Coordinate with maintenance staff to ensure timely turnover of apartments after move-outs.
Conduct market surveys weekly/monthly (as owner requires) and provide trend report information to the Regional Supervisor or Regional Vice President. Periodically shop competing properties and be aware of neighborhood market conditions.
Train the leasing staff to properly welcome and show the property to prospective residents. Also, show apartments, handle incoming phone calls from prospective new residents and complete appropriate paperwork as needed.
Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
Maintain positive on-line reputation management, posts community Facebook activities.
Attend monthly meetings of the local apartment association.
Stress the importance of obtaining email addresses of prospects and residents to have a high percentage of survey results.
Report all liability and property incidents to the corporate office immediately. Ensure that all workers’ compensation claims are reported, and property paperwork is completed.
Complete any pertinent safety checklists with maintenance staff.
Take the monthly safety courses as assigned.
Performs any additional duties or tasks as assigned by the Regional Supervisor or Regional Vice President.
Promotes the Keener Cares culture of the company, ensuring that all personnel are aware of the importance of extending this philosophy to each other, the vendors, and the residents.
Becomes familiar with the company’s strategic goals each year, striving to accomplish the goals at the site level.
Strives for superior customer service in all areas, including customer service within the company as well as outside the company with residents and vendors.
Learn and comply with all company safety rules.
Always use appropriate safety equipment.
Immediately reports all unsafe conditions to Regional Supervisor and/or Regional Vice President.
Must be familiar with all safety features or equipment, machinery, or materials encompassed by job duties.
Must check with the Regional Supervisor and/or Regional Vice President if there is a question as to the safe procedure to be used for any job function.
Reports all liability and property incidents to the Regional Supervisor and/or Regional Vice President immediately.
Takes the monthly safety course as assigned.