Community Manager - Ascent at Mallard Creek

Greystar Management Services•Charlotte, NC

8h•$82,000 - $87,500•Onsite

About The Position

The Community Manager oversees the day-to-day operations of the Ascent at Mallard Creek apartment community in Charlotte, North Carolina. This includes managing property staff, daily activities, and resources to meet budgeted financial and operational goals and ensuring compliance with company policies and procedures and applicable housing laws and regulations. The property is a stabilized garden-style community with 262 units. The role contributes to property budgets, monitors revenue and expenses, oversees financial reporting and vendor payments, and manages leasing and lease enforcement. It also develops marketing and leasing strategies, supports resident satisfaction and retention, maintains the property’s physical standards, supervises staff, and manages communications with property owners. The position is scheduled Monday through Friday, with weekends as needed. The salary range is $82,000–$87,500, with possible performance-based bonus compensation for onsite property positions.

Requirements

At least 4–6 years of relevant experience in property management, sales, marketing, and customer service sufficient to manage apartment-community operations, address customer issues, prepare financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold any licenses or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff who drive the golf cart also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage staff, including maintenance specialists.
Ability to access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.
Routine local travel may be required for bank deposits, training, outreach events, or other job responsibilities.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Provide input into property budgets by reviewing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Approve vendor, contractor, and service-provider invoices; verify work or purchases, insurance certificates, account coding, and related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including reviewing applications, discounts, and renewal leases; inspecting apartments; following notice requirements; handling evictions; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by addressing complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance staff meet company standards for responding to and completing resident service requests.
Inspect the property and take action to maintain safety, cleanliness, appearance, and appeal of grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies and practices.
Support client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports, and perform other assigned or necessary duties.
For California-based positions, use the California Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Medical, dental, vision, disability, and life insurance.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Onsite property positions may be eligible for weekly, monthly, and/or quarterly bonus programs.