Community Manager - Ascent at Mallard Creek

Greystar•Charlotte, NC

1d•$82,000 - $87,500•Onsite

About The Position

The Community Manager oversees the day-to-day operations of Ascent at Mallard Creek, a stabilized, 262-unit garden apartment community in Charlotte, North Carolina. The role manages property team members, daily activities, and resources to achieve budgeted financial and operational goals while ensuring compliance with Company policies and procedures and applicable housing laws and regulations. The manager contributes to budget development; monitors revenue, expenses, and financial reporting; approves vendor invoices; and oversees leasing, lease enforcement, marketing, resident satisfaction, property upkeep, and staff performance. The role also supports relationships with property owners and completes accounting, financial, administrative, and other reports. The schedule is Monday through Friday, with weekends as needed.

Requirements

4–6 years minimum of relevant experience applying property management, sales, marketing, and customer service skills to manage apartment-community operations, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as part of a team.
Hold all licenses and certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; ensure other onsite staff with golf-cart access also have valid licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property-management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, verify work or purchases and insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable charges.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to resident concerns and requests and ensuring maintenance staff meet service-request standards.
Conduct property inspections and address safety, cleanliness, and appearance of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff in accordance with Company policies and practices.
Maintain client and owner relationships through meetings, property tours, performance updates, and responses to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California-based roles, manage the lease process using the California-specific Lease File Checklist.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure, and a birthday day off is available after one year of service.
Onsite housing discount at Greystar-managed communities, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.