COMMUNITY MANAGER

STERLING ASSET MANAGEMENT COMPANY•Coachella, CA

104d•Onsite

About The Position

The Community Manager is responsible for the daily operations of an affordable housing community, ensuring full regulatory compliance, financial performance, and resident satisfaction. This role requires strong leadership, attention to detail, and the ability to manage site-level operations, including leasing, resident services, staff supervision, and vendor coordination. This position is ideal for a highly organized, customer-focused leader who can balance administrative responsibilities with hands-on problem-solving.

Requirements

3+ years of experience in affordable property management (LIHTC, HUD, or similar).
Strong understanding of leasing processes, rent collection, and compliance documentation.
Excellent customer service and conflict resolution skills.
Proficiency in Microsoft Office (Outlook, Excel, Word).
Proficiency in property management software (Yardi preferred).
Strong written and verbal communication skills.
Ability to work independently and manage multiple priorities.

Nice To Haves

COS, TCS, or other affordable housing certifications.
Bilingual (Spanish/English) a plus.

Responsibilities

Manage compliance and regulatory screening processes to ensure all residents meet program requirements for the property/unit.
Ensure timely and accurate processing of move-ins, recertifications, and other resident compliance paperwork.
Maintain organized filing systems for residents, vendors, and maintenance.
Review, analyze, and prepare weekly and monthly compliance reports.
Follow all accounting timelines for rent collection, resident delinquency management, bank deposits, and invoice processing.
Ensure all resident and vendor financial information is recorded accurately.
Ensure that all property supply purchases are within budget guidelines.
Review, analyze, and prepare weekly and monthly accounting reports.
Coordinate accounting corrections with Regional Manager, Property Accountant and others.
Conduct and/or oversee annual unit inspections; coordinate appropriate maintenance strategies for non-compliant units.
Conduct and/or oversee regular vacant unit inspections.
Maintain inventory of office and maintenance supplies.
Supervise work of maintenance team and vendors.
Walk the property daily, report any life/safety issues or other hazards, manage any resident-related issues.
Ensure all preventative and safety maintenance inspections are completed timely.
Be available after hours for emergencies.
Deliver high-quality customer service to residents and vendors; ensure team maintains the same standard.
Process any reasonable accommodation/modification request, grievances, appeals, resident complaints, and similar resident issues.
Partner with Community Impact to coordinate resident meetings, community-building events, and enrichment activities.
Supervise onsite maintenance and office staff.
Delegate operational tasks and follow up to ensure accountability.
Foster a positive and professional work environment through coaching and training.
Prepare formal incident reports for any personal injury or property damage incidents.
Manage workplace injuries and worker’s compensation reporting.
Maintain compliance with affordable housing programs, as applicable for the property.
Understand and enforce the rental agreement and all addenda including community policies.