Community Manager

Workbox Holdings, Inc. • Chicago, IL

20d • $50,000 - $55,000 • Onsite

About The Position

Workbox is seeking a full-time Community Manager for its Chicago, Union Station location. This role is crucial for driving a best-in-class customer experience and managing the day-to-day operations of the community. The Community Manager will act as the face of Workbox, fostering member engagement, supporting sales efforts, and creating a vibrant community atmosphere. This involves handling walk-ins, conducting tours, organizing memorable member events, and leveraging both online and in-person networking to strengthen the Workbox brand. The position requires a proactive approach to member success, facility management, and maintaining strong relationships with vendors and partners.

Requirements

• 1 - 2 years of experience in facility management, customer service, hospitality, coworking, or community engagement preferred.
• Familiarity with multi-site operations.
• Strong interpersonal skills with the ability to build genuine relationships.
• A natural problem-solver who takes initiative and remains adaptable in a dynamic workspace.
• Highly organized with excellent time management and multitasking abilities.
• Comfortable with light cleaning duties and maintaining a well-kept environment.
• Passionate for entrepreneurship, business growth, and creating an inclusive, collaborative environment.
• Comfortable using workspace technology (e.g., booking systems, CRM platforms, communication tools).
• A team player with a positive attitude and a strong sense of ownership and accountability.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Consistently providing quality customer service to community members, guests and prospective customers.
• Creating community engagements developed to build connections between members – especially member-to-member introductions.
• Getting to know member’s businesses, understanding their challenges and successes and how Workbox could help them to achieve both short term and long-term goals.
• Communicating positively with members by being warm, welcoming, helpful, clear, and informative.
• Onboarding new members by preparing offices, conducting tours of the space, managing orientation, distributing badges, sharing community rules, and assisting in technology set up.
• Regularly informing members of special events, building repairs, community news, etc.
• Managing conference room bookings.
• Resolving member complaints and issues using empathy and active listening.
• Managing controllable community expenses to an established budget.
• Developing and implementing creative, social, and fun events at the community, while managing expenses and tracking participation.
• Assisting in creating opportunities for curated connections that drive growth among members and the larger Workbox community.
• Proactively identifying ways to support member success through thoughtful gestures, networking introductions, and community-driven experiences.
• Supporting and executing member events and programming that enhance engagement and add value.
• Championing Workbox's culture of belonging by celebrating member wins, milestones, and contributions.
• Encouraging members to leverage Workbox resources and partnerships to advance their businesses.
• Identifying opportunities to introduce Workbox offerings that enhance member success and retention.
• Upholding all Workbox standards to meet regular facility audit requirements.
• Managing all site operations and communicating with the operations team to ensure member success.
• Ensuring the space is clean and tidy, including meeting rooms, kitchens, reception areas, and common spaces.
• Managing mail and deliveries for members.
• Ordering and maintain office logos and Workbox branded materials.
• Maintaining workspace inventory and community expenses.
• Understanding and always being ready to implement fire and emergency plans.
• Managing and maintaining relationships with vendors, property managers and landlords.

Benefits

• Anticipated salary range: $50,000-$55,000 annually (commensurate with experience), plus eligibility for incentive compensation
• Comprehensive health benefits, including medical, dental and vision coverage
• Company-paid life insurance
• 401(k) plan
• Generous paid time off
• FSA, HSA and commuter benefits
• Ongoing training and professional development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level