Community Manager

POINT REAL ESTATE MANAGEMENT LLC•Madison, WI

28d•Hybrid

About The Position

At Point Real Estate Management, we believe great communities begin with exceptional resident experiences. The Community Manager is dedicated to creating an outstanding living experience for residents across a multi-site apartment portfolio. This position serves as the primary advocate for resident satisfaction by building relationships, fostering community engagement, and ensuring residents feel welcomed, heard, and valued throughout their residency. Working alongside Property Managers, the Community Manager supports Point Real Estate Management's commitment to providing exceptional customer service by focusing on resident retention, communication, conflict resolution, community programming, and enhancing the overall quality of life within each community. This role is highly visible throughout the portfolio and plays a vital part in creating communities that residents are proud to call home.

Requirements

Two or more years of customer service, hospitality, resident services, or property management experience preferred.
Exceptional interpersonal and communication skills.
Strong conflict resolution and problem-solving abilities.
Passion for creating positive customer experiences.
Organized and self-motivated with the ability to prioritize multiple communities.
Ability to travel regularly between assigned properties.
Proficiency with Microsoft Office and property management software is preferred.
High School diploma of GED

Nice To Haves

2+ years of college preferred.

Responsibilities

Serve as the primary ambassador for resident satisfaction across all assigned Point Real Estate Management communities.
Build meaningful relationships with residents through regular interaction and a visible presence within each community.
Welcome new residents and help create a positive and memorable move-in experience.
Conduct resident follow-up calls and visits after move-in and throughout the lease term.
Address resident concerns with empathy and professionalism while collaborating with Property Managers to achieve timely resolutions.
Follow up to ensure resident concerns have been fully resolved and expectations have been exceeded.
Plan, coordinate, and host resident appreciation events and community activities that reflect the welcoming culture of PRM.
Develop programs that encourage resident interaction and foster a strong sense of community.
Maintain communication through newsletters, social media, bulletin boards, and resident outreach.
Recognize resident milestones and celebrate community achievements.
Develop and implement resident retention initiatives that promote long-term residency and satisfaction.
Monitor resident satisfaction surveys and online reviews.
Identify trends and recommend improvements that enhance the resident experience across the portfolio.
Encourage lease renewals by building positive resident relationships and proactively addressing concerns.
Regularly visit each community to remain visible, approachable, and accessible to residents.
Perform hospitality-focused walkthroughs to identify opportunities for improving the resident experience.
Report concerns regarding cleanliness, curb appeal, amenities, or common areas to the Property Manager and Maintenance team.
Help ensure each community reflects the company's high standards for appearance, hospitality, and resident care.
Partner with Property Managers to improve resident satisfaction and retention.
Collaborate with onsite teams to ensure a seamless and positive resident experience.
Assist with onboarding new residents and introducing community amenities and services.
Share resident feedback and recommendations with management teams to continuously improve operations and resident services.