Community Manager

The Integral Group.•Atlanta, GA

38d•Onsite

About The Position

The Community Manager is responsible for managing the apartment community to achieve expected business and financial outcomes. This role involves implementing company policies across leasing, accounting, maintenance, resident relations, and management reporting. The Community Manager will hire, train, supervise, and motivate all on-site personnel, ensuring an exceptional customer experience and the timely completion of all operational reports. Continuous learning through applicable trainings is essential to stay current with processes, procedures, software, and policies, with a proactive approach to seeking additional training and assistance when needed.

Requirements

Two years’ experience in the multi-family apartment industry.
Leadership / management experience in a similar and/or related industry required.
Previous responsibility for implementing company policy.
Previous profit center management or P&L responsibility.
Previous responsibility for controlling expenditures.
Previous experience in leading a team.
Previous experience with handling customer service.
High School Diploma or GED.
Proficient in MS Office Suite.
High energy with a positive attitude, and people oriented.
Customer service attitude and approach.
Proven leadership capabilities.
Energetic, enthusiastic, and creative.
Able to work with and understand persons of all ethnic and educational backgrounds.
Able to communicate clearly and effectively (by telephone and written correspondence).
Must have a professional demeanor and image.
Must be a team player with a pleasant disposition.
Personal grooming, dress, and appearances in keeping with normal expectations for office professionals.
Can assist Regional Manager in all duties, which he/she may be assigned which may include flex hours outside of published office hours.
Successful completion of all in-house training programs related to the service level as defined in the IPM Management Service Policies and Procedures manual.
Must possess valid documentation to establish identity and U.S. employment eligibility.
Submission to, and ability to pass, a thorough pre-employment background check and drug screening is a requirement for employment.

Nice To Haves

College degree preferred.
CPM, or ARM candidate a plus.
Industry certifications and or willingness to obtain certifications as needed and required by governing agencies.
Yardi experience a plus.
Social media knowledge a plus.

Responsibilities

Manages the apartment community to achieve expected business and financial outcomes.
Implements company policies related to leasing, accounting, maintenance, resident relations, and management reports.
Hires, trains, supervises, and motivates all on-site personnel.
Ensures an exceptional customer experience.
Ensures all reports related to community operations are completed as required.
Attends all applicable monthly, quarterly, or annual trainings to ensure current knowledge of all processes, procedures, software, and policies.
Proactively requests training and assistance on any areas needed.
Meets Cash Flow Objectives by optimizing revenue and controlling expenditures.
Leads the Team of Associates through recruitment, training, development, and motivation.
Ensures Excellent Customer Service and Community Building.
Manages administrative services, including policy adherence, timely reporting, budgetary planning, and supervision of accounts payable and receivable.
Directs Community Maintenance and Improvement, ensuring company standards are met.
Completes any additional duties as may be assigned by the Regional Manager and/or senior leadership.
Executes all action plans provided for the team.
Is proficient in all tasks and roles at the community and able to step into open positions when necessary.