Community Manager - Maison at Solivita

Dominium•Kissimmee, FL

3d•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Maison at Solivita Marketplace, a 396-unit apartment community in Kissimmee, FL. The company is dedicated to addressing the affordable housing crisis by developing and managing quality, affordable homes and fostering a strong sense of community among residents. This role offers opportunities for personal and professional development within a purpose-driven organization.

Requirements

2-year degree in a related field or equivalent combinations of education and experience.
Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable and have exceptional time management and organizational skills.
Must be able to think independently, work with minimal supervision, and coach, mentor and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages property operations to maximize occupancy, collections, physical appearance, resident retention, and compliance.
Establishes and maintains a pleasant atmosphere and positive relations with residents.
Maintains daily operations and may fulfill duties of open positions, including caretaking, housekeeping, groundskeeping, and light maintenance.
Acts as a liaison between corporate staff and on-site management/maintenance.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, and performance reviews.
Hires and terminates employees in accordance with company policy and legal requirements.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, and resolves resident issues.
Follows company purchase order and purchasing procedures, and adheres to accounting directives.
Works within the established budget and notifies management of any potential variations.
Collects rent and other monies due, implementing thorough collection procedures.
Handles move-ins and move-outs, with attention to unit inspection checklists and move-out chargebacks.
Processes applicant files for screening in accordance with designated housing programs.
Reports accidents and emergency situations immediately.
Addresses and corrects internal and external audit findings.
Maintains and documents community records, files, and reports in the property management database.
Conducts monthly safety meetings with staff.
Responds to internet leads and reviews weekly traffic reports, closing ratios, and guest card follow-up.
Reviews and signs all lease agreements.
Ensures maintenance requests are handled promptly and efficiently.
Continuously inspects the property for improvements, recording deficiencies and taking necessary action.
Ensures the property is presentable at all times by regularly walking the property.
Reviews work order response time and follows up with residents.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship.
Enforces company policies, handbooks, and manuals, including those related to compliance.
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management.
Performs other duties as assigned by the Area/Regional Manager.
Supervises all site personnel, trains staff, and assigns personnel needed to manage and maintain the community.