Community Manager - Alabama

Elandis•Vestavia Hills, AL

22d•Onsite

About The Position

Elandis, recognized as a Best Place to Work in Multi-family for 2025 and 2026, is seeking an experienced Community Manager. This role is responsible for overseeing all aspects of apartment community operations, ensuring excellent customer service, and managing the on-site staff. The Community Manager operates under the direction of the Regional Manager and must adhere to company policies, Fair Housing laws, and other relevant regulations. This position is fully accountable for the community's operations and requires a strong understanding of financial goals, marketing strategies, and maintenance coordination.

Requirements

Minimum 2 - 5 years previous experience with residential property management
Knowledge of Multi-Family Operating Systems
Proficiency in multiple PC software packages such as Microsoft Office
Familiarity with Internet & Windows
Excellent organizational skills
Excellent communication (written/oral) skills
Excellent interpersonal skills
Ability to manage changing priorities
Ability to meet deadlines
Ability to work independently
Ability to follow through on assignments with little direction
Demonstrate effective conflict resolution skills
Demonstrate effective customer service skills for interaction with residents, vendors, and co-workers
Must have valid driver's license
Must have auto insurance
Must have reliable transportation
Available a minimum of 40 hours per week
Must be available evenings, nights, and weekends for staffing needs and emergencies

Responsibilities

Conduct all business in accordance with the company handbook, standard operating procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multifamily industry.
Provide excellent customer service and coordinate all aspects of apartment community operations.
Supervise entire on-site staff, including Assistant Community Manager, Leasing Consultant(s), Service Manager(s), Service Technician(s), Make-Ready Technician(s), Groundskeeper(s), and Housekeeper(s).
Oversee all work completed by a contractor or vendor.
Demonstrate ability to understand financial goals and operate the asset in the owner's best interest.
Maintain accurate records of all community transactions and submit requested reports on a timely basis.
Assist Regional Manager with annual budgets and income projections.
Maintain budgeted guidelines, seeking opportunities to increase revenue and decrease expenses.
Ensure timely collection, posting, and deposit of all rents and late fees.
Oversee evictions, utility cut-offs, and manage collections for delinquency.
Manage vendor/contractor communications regarding scheduling, billing, relations, and certificates of insurance.
Ensure accurate processing of purchase orders and invoices in the operating system.
Ensure community meets or exceeds its budgeted occupancy goal.
Maintain awareness of local market conditions and trends, implementing marketing ideas and resident satisfaction improvements.
Complete market surveys regularly and suggest changes to rents, fees, and policies to remain competitive.
Confirm leasing staff techniques are effective in closing new applications.
Ensure prospective residents are welcomed and given tours, and that incoming calls are handled properly with guest card information entered.
Monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, and marketing data.
Review and approve all applicants, confirming qualifications and auditing information.
Audit and sign all lease documents, confirming file matches operating system.
Ensure lease files are complete and properly executed and maintained.
Document conversations and activity with prospective residents and residents in lease files and the operating system.
Responsible for office opening on schedule and maintaining the condition of the office and model apartments.
Attend all corporate scheduled meetings.
Maintain records of all management activity on a daily, weekly, and monthly basis, submitting required reports on time.
Physically walk and inspect the community regularly, verifying the condition of vacant apartments.
Develop an understanding of maintenance and repair of key systems to offer guidance on work quality and efficiency.
Update availability daily and coordinate with the service team for timely apartment turnarounds after move-out.
Maintain a positive customer service attitude.
Address resident concerns and requests in a timely manner to ensure resident satisfaction.
Develop and/or implement resident retention programs.
Ensure distribution of all company or community-issued notices.
Submit Lease Renewals for approval with suggested rent and fee changes, ensuring timely delivery to residents.
Review all notice-to-vacates to determine the cause of move-out and attempt resident retention.
Use successful techniques and company directives to screen, hire, orient, and train new personnel.
Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.
Plan and assign weekly/daily office staff schedules and assignments.
Coordinate maintenance schedules and assignments with the Service Manager.
Administer performance improvement action plans consistently and in a timely manner, documenting appropriately and communicating with supervisors and HR.
Provide support to staff to encourage teamwork and lead by example in creating a harmonious environment.
Ensure all administrative personnel processes are handled on a timely basis.
Represent the company in a professional manner at all times.
Learn and ensure compliance with all company, local, state, and federal safety rules.
Ensure unsafe conditions are corrected in a timely manner.
Direct staff to follow a 'safety first' principle.
Lead emergency team for the community, ensuring proper response and handling of emergencies.
Report all liability events and incidents to the corporate office immediately.
Ensure all workers' compensation claims are reported and proper paperwork is completed.
Complete pertinent safety checklists with the service team.
Walk the property regularly to look for safety hazards.
Serve as liaison with local community, government officials, and public safety officials under guidance from the Regional Manager.
Perform any additional duties or tasks as assigned by supervisor or senior management.