Assistant Store Manager - North Alabama

America's Thrift Stores•Decatur, AL

1d•Onsite

About The Position

As an Assistant Store Manager (Bench) (ASMB) with America’s Thrift Stores (ATS), you will be responsible for inspiring your leadership team and team members to uphold ATS's Mission and Values and company culture. ASMBs partner with their District Manager and Store Leadership Team to achieve financial goals, generating revenue and donations to support ATS's mission, operations, and community programs. This role involves empowering the team and fostering an environment for personal and professional growth. The ASMB must manage operations to ensure profitability, including budgeting, financial reporting, profit and loss analysis, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with a focus on customer relations. A key aspect is team building, encompassing hiring, training, and developing team members. This position offers a sense of fulfillment by contributing to a company dedicated to improving local communities and supporting charity partners. Extensive travel (at least 16 weeks) is required during the training period.

Requirements

Ability to multitask and prioritize in a fast-paced environment.
Detail-oriented with strong organizational skills.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with a customer-focused approach.
Proven ability to inspire, coach, train, and develop team members to consistently provide exceptional customer service and drive for results.
Flexibility to work evenings, weekends, and holidays as needed.
Ability to relocate within Alabama, Tennessee, Georgia or surrounding states.
Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
Previous experience in a leadership role, managing a team of 15 or more.
Must be able to pass a background check, MVR check and drug screen.
Must possess a valid driver's license in good standing and have access to reliable transportation.
Must be able to lift up to 50 pounds, with the full range of motion including bending, lifting, and twisting, pulling, and pushing.

Nice To Haves

Bilingual preferred

Responsibilities

Collaborates with the Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to probe incidents related to company assets, equipment, and personnel. Ensures appropriate measures are taken based on investigation outcomes, in coordination with the Store Manager, District Manager (DM) and PCBP.
Utilizes independent discretion in delegating daily tasks to supervisors, and team members to fulfill operational requirements effectively.
Coordinates and verifies the precision of deposits/currency exchanges and promptly alert management of any cash, register, or operational concerns.
Lead and inspire a dynamic team, cultivating a supportive and efficient work atmosphere.
Uphold adherence to company policies, local regulations, and safety protocols, ensuring operational excellence.
Conduct regular performance assessments, offering constructive feedback and guidance for continual improvement.
Development of employee behavior and performance to support their growth with ATS.
Champion a culture rooted in trust, employee growth, and sustained engagement through leading by example.
Offer guidance, coaching, and disciplinary measures, when necessary, to supervisors, and team members.
Facilitate seamless onboarding and orientation processes, ensuring all documentation is accurate and complete.
Enforce company policies, standards, and values to maintain organizational integrity and excellence.
Utilizes reports regularly to craft/update sales floor layouts to maximize sales potential.
Manages inventory levels across all merchandise categories, ensuring optimal production levels and merchandise quality for enhanced revenue generation.
Oversees the smooth flow of donations, ensuring adherence to standards, safety protocols, security measures, and state regulations.
Supervises store operations, resources, and budgets, ensuring the fulfillment or surpassing of all set objectives.
Upholds presentation and merchandising standards on the sales floor.
Analyzes sales performance, pinpointing improvement areas and implementing effective strategies to boost sales and achieve targets.
Collaborates with the Store Manager in executing promotional activities, marketing campaigns, and special events to drive foot traffic and bolster sales.
Supports the Store Manager in daily operations, encompassing opening and closing procedures, cash management, and staff supervision.
Assists in the recruitment, hiring, and onboarding process for new team members as necessary.
Stays abreast of industry trends, competitor activities, and market dynamics to capitalize on growth opportunities and foster innovation.
Uphold high standards of visual merchandising, guaranteeing that displays are visually appealing, well-organized, and highlight products effectively.
Address customer and employee concerns and grievances promptly and courteously, prioritizing customer satisfaction and loyalty.
Foster a culture of consistent outstanding customer service, extending to both internal (team members, colleagues, other departments) and external customers (donors, patrons, charity partners).
Ensure the safety and security of both customers and employees by maintaining a secure environment. Regularly monitor safety protocols and ensure their continual implementation and enforcement.
Any other duties as assigned.