Community Manager - Kinwood

Dominium•McKinney, TX

1d•Onsite

About The Position

Dominium is seeking a Community Manager to oversee day-to-day operations at Kinwood, a 200-unit apartment community in McKinney, Texas. The role manages property operations for stakeholders, directly or through staff, with responsibility for occupancy, collections, appearance, resident retention, and applicable compliance. The Community Manager maintains a welcoming environment and professional relationships with residents, corporate staff, on-site personnel, and vendors. The position supervises site personnel, supports hiring, training, performance management, and employee records, and assigns schedules and work. It oversees leasing and resident services, rent collection, move-ins and move-outs, applicant screening, accounting and purchasing procedures, budgets, maintenance, inspections, safety, audits, and property records. The manager also ensures that company procedures and applicable housing-program requirements and laws are followed. Dominium offers a competitive salary, an incentive bonus program, training and development, career growth, and community volunteer and outreach programs. Eligible employees may receive a comprehensive benefits package.

Requirements

A two-year degree in a related field or an equivalent combination of education and experience.
Three years of multifamily property management experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Strong English verbal and written communication skills and the ability to speak in front of groups.
Reliability and exceptional time-management and organizational skills.
Ability to think independently, work with minimal supervision, and coach, mentor, and manage others.

Nice To Haves

A four-year degree in a related field.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation.
Tax credit experience.
Accounting and administrative background.
Yardi experience.
Ability to speak a second language.

Responsibilities

Manage day-to-day property operations and support occupancy, collections, property appearance, resident retention, and applicable compliance.
Maintain resident relations and communication, develop resident-retention programs, and resolve resident issues fairly and promptly.
Coordinate with corporate staff and on-site management and maintenance personnel.
Meet with staff to review business matters, occupancy goals, renewals, and projections; conduct employee orientation, training, and performance reviews; make hiring, termination, salary, and advancement recommendations or decisions as authorized.
Maintain employee records, including attendance, paid time off, and performance management.
Follow purchasing and purchase-order procedures, comply with accounting directives, work within the established budget, and promptly report possible budget variations.
Collect rent and other monies due, follow collection procedures, and submit eviction and collection-agency files according to policy.
Manage move-ins and move-outs, inspect units, review move-out charges, and compare charges with move-out checklists.
Process applicant files promptly and accurately under the community’s designated housing programs.
Immediately report accidents and emergencies; address audit findings within required time frames; maintain community records, files, and reports; and conduct monthly staff safety meetings.
Respond to internet leads and review traffic reports, employee closing ratios, renewal opportunities, and guest-card follow-up procedures.
Review and sign lease agreements and coordinate with corporate Marketing as needed.
Ensure maintenance requests are handled promptly and according to policy; inspect the property, document deficiencies, and arrange improvements within approved budgets.
Keep the property presentable by regularly inspecting vacant units, grounds, and interior common areas; review work-order response times and follow up with residents.
Ensure office procedures and timely, accurate report data entry; check daily audit matters such as key boxes, staff appearance, and job postings.
Supervise outside contractors and vendors to ensure quality work and completion according to contract.
Enforce the Employee Handbook, Community Manager Expectations, operations policies and procedures, relevant manuals, and compliance procedures.
Stay current on federal, state, and local laws and regulations relevant to property management and resident needs.
Supervise site personnel, train staff or oversee their work and that of contract vendors, and establish schedules and assign personnel needed to manage and maintain the community.
Perform other duties assigned by the Area/Regional Manager.