Community Manager - Valley Ridge San Antonio TX

Ascentia Real Estate Holdings Co•San Antonio, TX

1d•Onsite

About The Position

The Community Manager is the on-site leader of the Manufactured Housing Community (MHC) and reports to the District Manager. This role executes the property’s strategic vision, as developed by executive management and communicated through the District Manager, and is responsible for the community’s day-to-day operations and performance. The Community Manager builds and leads a team that may include on-site employees, Home Office personnel, contractors, and vendors. The position oversees resident service and retention, rent collection and financial procedures, marketing and occupancy, expense control, property appearance, staff management, reporting, recordkeeping, capital projects, and enforcement of company and community policies. The manager also ensures compliance with applicable laws and regulations, maintains accurate property records and data, and performs other assignments requested by the District Manager.

Requirements

Authorization to work in the United States.
At least 5 years of relevant experience building and leading teams.
Excellent leadership skills.
Excellent verbal, written, prioritization, time-management, organization, and listening skills, with strong attention to detail.
Strong computer skills, including Microsoft Office Suite.
Valid, active driver’s license.

Nice To Haves

Property building and/or management experience, especially in multifamily housing or manufactured housing.
Yardi experience.

Responsibilities

Provide courteous, timely resident service; respond to requests and work orders; manage resident retention programs and organize social events.
Enforce the property’s collection policy, account for and transmit income accurately, make daily bank deposits, administer evictions and attend court proceedings as required, pursue bad debt, and review and update targeted Yardi reports weekly.
Monitor market conditions and competitor offerings; promote the property, implement occupancy and marketing programs, qualify prospective residents, renew leases as approved, prepare market surveys, and use property signage and leasing materials effectively.
Operate within the property’s budget and purchasing policies; control operating expenses; verify contracted work before approving invoices; and accurately code and promptly process invoices in Payscan.
Inspect the property daily, including common areas, vacant sites, parking lots, models, and vacant homes; maintain a clean, well-kept appearance; prepare vacant homes for market promptly; and administer the Gold Star home service program quarterly to each COH or Pelican-owned home.
Recruit, hire, orient, train, and supervise property employees; schedule and prioritize work; review performance; promote professional conduct; and ensure work complies with OSHA standards and safety-awareness practices.
Assist the District Manager with the annual budget and prepare and submit accurate property reports, financial variance reports, invoices, deposits, market surveys, and other required documents on schedule.
Accurately record and transmit rent roll, move-in and move-out, asset management, traffic, and property status information to the DOTS team.
Maintain complete resident, maintenance, and vendor files; work order logs; traffic reports; inventories; permits and licenses; other property records; and adequate supplies of forms and office materials.
Identify deferred maintenance, major repairs, and capital improvements; develop capital project plans with the District Manager; obtain competitive bids; and coordinate projects performed by outside contractors.
Understand and enforce company policies, community rules, lease terms, and addenda; achieve property goals; ensure compliance with local, state, and federal laws and regulations; and promptly report safety or health hazards and unusual events to the District Manager.
Perform other work assignments as requested by the District Manager.