Community Manager

Mission Group Enterprises•Kelowna, BC

67d•$60,000 - $75,000•Onsite

About The Position

Join one of Canada’s Top Small & Medium Employers in the Okanagan! At Mission Group we offer a competitive salary, annual merit increases, paid vacation, comprehensive benefits, and a robust education and training program. Team members also get monthly paid time off to volunteer for causes they care about. Mission Group is looking to hire a detail-oriented Community Manager to oversee operations at a new 157-unit high-rise rental building in downtown Kelowna, with a preferred start date of April 1, 2026. Reporting to the Director of Property Management, this role manages daily building operations, including leasing, resident relations, compliance, vendor coordination, and property oversight. The ideal candidate will work independently, maintaining operational excellence, strong financials, and high-quality resident service. Candidates must live on-site or within a 10 km radius to ensure prompt responses and participate in an on-call rotation schedule.

Requirements

3–5 years of experience in residential property or community management; high-rise or large-building experience preferred
Strong working knowledge of the BC Residential Tenancy Act and privacy legislation, with the ability to apply them consistently
Proven ability to manage a residential property independently, including leasing, resident relations, operations coordination, and administration
Excellent organization, time-management, and multitasking skills, with the ability to prioritize in a fast-paced environment
Strong customer service, communication, and conflict-resolution skills, with sound judgment and professional boundaries
Proficiency with property management software and Microsoft Office (Word, Excel, Outlook)
High level of professionalism, integrity, and discretion when handling confidential information
Self-motivated, dependable, and adaptable, with the flexibility to work occasional evenings, weekends, and participate in an on-call rotation

Responsibilities

Oversee the day-to-day on-site operations of a 157-unit residential high-rise, delivering a consistently high standard of service to current and prospective residents
Manage the full leasing lifecycle, including prospecting, responding to inquiries, pre-screening applicants, conducting credit and reference checks, preparing lease documentation, and coordinating approvals
Serve as the primary point of contact for residents and prospective tenants, ensuring inquiries, concerns, and service requests are acknowledged and addressed within established service timelines
Coordinate and oversee resident move-ins and move-outs, unit inspections, showings, and property tours, ensuring a smooth and professional resident experience
Prepare and distribute resident communications and notices in compliance with the Residential Tenancy Act and company policies
Maintain oversight of the building’s common areas, exterior spaces, and grounds, ensuring cleanliness, safety, and presentation standards are consistently met
Liaise with maintenance staff, contractors, and external service providers to identify, troubleshoot, and resolve building and resident issues in a timely manner
Monitor and support the ongoing upkeep and preventative maintenance of building systems, equipment, and facilities
Utilize on-site property management and rental management software to maintain accurate records, resident files, and operational documentation
Complete administrative tasks including correspondence, reporting, data entry, and record management
Actively participate in internal meetings, site meetings, and operational discussions related to building performance and resident experience
Participate in an on-call rotation to respond to after-hours emergencies on designated evenings and weekends