Community Manager

Havenpark Communities • Coeur d'Alene, ID

32d • Onsite

About The Position

As a Community Manager, you are the heartbeat of your community and the person who helps new residents find their home. You will lead your on-site team, own the financial and physical health of the community, and personally guide prospective buyers through the purchase of a home, from the first visit to move-in day. Running a thriving community takes more than operational know-how. It takes genuine care for the people who live there, the team that keeps it running, and the standards that make it a place worth calling home. You will be empowered to make decisions and supported by a collaborative field leadership team every step of the way.

Requirements

• 3+ years of experience in property management; manufactured housing experience is a plus.
• A track record in sales, with the confidence to prospect, follow up, and close, and comfort owning a personal sales goal.
• Familiarity with CRM tools (HubSpot preferred) and online home listing platforms.
• Strong organizational skills, sharp attention to detail, and a solutions-oriented mindset.
• Excellent written and verbal communication, with the ability to connect with residents, prospects, team members, and leadership alike.
• Comfortable managing multiple priorities in a fast-paced environment.
• High school diploma or GED required; Associate's or Bachelor’s degree preferred.
• Valid driver's license with a clean driving record, and the ability to pass a criminal background check.
• Physical ability to walk the community regularly and occasionally lift materials and supplies.

Nice To Haves

• manufactured housing experience is a plus
• HubSpot preferred

Responsibilities

• Build and sustain a high-performing team culture grounded in our core values: Respect, Grit, Collaboration, Stewardship, and Boldness.
• Coach and align your team around shared community goals and company priorities.
• Ensure your community meets or exceeds monthly and quarterly targets for net operating income, occupancy, and collections.
• Conduct regular one-on-one meetings with each direct report reviewing goals, metrics, and progress while providing ongoing coaching and performance management activities.
• Own the home sales experience for your community: prospecting, lead follow-up, showings, qualification, and closing.
• Manage leads and your sales pipeline in our CRM (HubSpot), keeping information accurate and current.
• Prepare and maintain home listings and their quality across our listing platforms.
• Work every prospect toward a home and support full occupancy across your community.
• Facilitate the community application and lease signing of a sale of a resident-owned home to a new resident.
• Track and protect a positive net operating income (NOI) for your community.
• Manage expenses strategically through close oversight of vendors, suppliers, and staff spending.
• Ensure rent is billed accurately and collected on time, keeping delinquency low.
• Execute all required legal notices and payment agreements in compliance with state law and Fair Housing Standards.
• Maintain beautiful, well-kept homesites and common areas that residents are proud to come home to.
• Manage grounds vendors, keep the community to our curb appeal and Green and Clean standards, and execute mystery shop action plans.
• Identify capital project needs and property risks in your community and surface them to your Regional Vice President and the Capital Projects team.
• Coordinate site access, scheduling, and vendor logistics for capital work, and support pre-construction planning at your community.
• Provide on-site progress visibility, hold work to Havenpark standards, and confirm completion so projects are delivered on time, on budget, and on scope.
• Coordinate home readiness with support from vendors and capital projects team so new homes and rehabs are show-ready and ready to sell: coordinate the final walkthrough and punch list, verify that homes marked complete are truly ready, and confirm a clean turnover.
• Create a resident experience worth renewing, addressing issues with urgency, empathy, and follow-through.
• Execute intentional touchpoints across the resident journey to drive satisfaction and year-over-year renewals.
• Generate Google reviews, resolve resident tickets, maintain accurate resident ledgers and monthly billing, and ensure work orders are resolved within 48 hours.
• Maintain compliance with all federal and state regulations, including Fair Housing Standards.

Benefits

• competitive salary
• comprehensive health benefits
• generous PTO
• paid holidays
• 401(k) with a 6% company match
• infinite opportunities to learn, develop, and sharpen their skills

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED