Community Manager - Lebanon, OH

RangeWater Real Estate•Lebanon, OH

1d•Onsite

About The Position

The Community Manager manages and coordinates team members’ daily activities and property resources to achieve established financial and operational goals. The role ensures property operations comply with company policies and procedures and all laws and regulations governing multifamily housing operations. The manager oversees staffing and employee development, revenue and marketing strategies, budgeting and financial reporting, lease enforcement, owner and vendor relationships, property safety and appearance, maintenance service standards, and resident/customer issue resolution. The position also monitors market and economic trends, stays informed about industry practices and technology, and maintains awareness of competitors. The schedule is 40 hours in a regular work week. Site operating hours may vary; typical hours are Monday through Friday, 9 a.m.–6 p.m., Saturday, 10 a.m.–5 p.m., and Sunday, 1 p.m.–5 p.m. Weekend work is required when scheduled. The role works in an office and frequently encounters outdoor conditions that may be unpleasant or hazardous. Routine local travel and occasional non-local business travel may be required.

Requirements

High school diploma or GED equivalent.
One to three years of supervisor experience, with skills to hire, lead, direct, evaluate, and manage team members.
One to three years of multifamily property management experience.
Current valid driver’s license.
Communication, presentation, and delivery skills, including the ability to connect with people at all levels.
Proficiency with internet, word processing, spreadsheet, and database management programs for reporting.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.
Ability to perform frequent standing, walking, reaching, climbing, stooping, and squatting, and intermittent sitting and keyboard work.
Availability to work weekends when scheduled and perform essential job functions unaccompanied.

Nice To Haves

Property management, sales, marketing, and customer service background sufficient to manage the day-to-day operation of an apartment community.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or One Site.

Responsibilities

Manage and coordinate team members’ daily activities and property resources to meet budgeted financial and operational goals.
Ensure property operations comply with company policies, procedures, and applicable laws and regulations.
Manage the team, conduct employee evaluations, and interview, hire, orient, and train new hires.
Meet revenue goals by increasing sales and implementing short- and long-term marketing and leasing strategies; identify areas for property improvement.
Perform budget modeling, forecasting, profitability analysis, and management; complete financial records, documents, and reports; and manage invoicing.
Analyze market and economic trends that may affect the property and recommend improvements; stay current on technology, industry standards, and leasing and sales tools and processes.
Enforce lease terms through apartment inspections, evictions, collections, notifications, and other lease-related processes, taking appropriate action.
Conduct property tours, update clients or owners on property performance, and meet with them as needed.
Manage contractors and vendors.
Oversee property safety, cleanliness, general appearance, and curb appeal; report equipment malfunctions and employee, visitor, or resident injuries or accidents.
Ensure the property maintenance team complies with company standards for service requests.
Resolve customer complaints and issues.
Shop competing properties and build relationships in the local market and industry.
Perform other duties as assigned.