Community Manager

JLL•Atlanta, GA

29d•Onsite

About The Position

As a Community Manager at JLL, you'll be at the heart of creating vibrant, connected workplace experiences that bring people together. Your mission is to transform office properties into thriving communities where tenants and visitors feel a genuine sense of belonging. You'll design and execute engaging programming, oversee conference and event spaces, and serve as the go-to resource for building information and services. This role blends hospitality, creativity, and business savvy with a tech-forward approach to community building. You'll manage the property's digital app, curate social media content, design internal marketing materials, and plan everything from professional conferences to exciting networking events. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and as Community Manager, you'll embody that commitment by delivering exceptional concierge services and creating memorable experiences that elevate the everyday. This position requires someone who's proactive, solutions-focused, and passionate about making every tenant interaction count.

Requirements

Bachelor's degree or equivalent work experience in a related field
Minimum three years of experience in marketing and event planning, tenant engagement, hospitality, or VIP guest services
Expert-level knowledge of the local area, including current dining, retail, and entertainment trends
Proficiency in Microsoft Office, iOS functions, marketing or graphic design software, and digital platforms (e.g., Adobe, Canva, and Mailchimp)
Demonstrated ability to multi-task effectively in a fast-paced environment while accommodating diverse clientele with varied needs
Strong planning and organizational skills with proven ability to manage event logistics for large groups
Excellent interpersonal and communication skills
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Previous concierge or VIP retail experience in a hospitality or corporate setting
Experience managing digital community platforms, mobile apps, or tenant engagement technologies
Background in social media management and content creation for professional audiences
Proven track record of creating innovative programming that drives community engagement and tenant satisfaction

Responsibilities

Manage and maintain the property's digital app to ensure content remains accurate, current, and aligned with brand standards, while monitoring performance and reporting technical issues through to resolution
Create property programming that fosters a sense of inclusion and community across the building, curating unique activations in public and private event spaces that resonate with diverse tenant demographics and interests
Oversee and schedule building amenities including conference spaces, rooftop terraces, and tenant lounges, ensuring seamless coordination and optimal utilization
Plan and execute special events ranging from small meetings to large-scale gatherings for up to 3,000 attendees, managing all logistics, vendor negotiations, and budget considerations
Design and copyright internal marketing communications and collateral for property programming and events, including both digital and printed materials that reflect the property's brand voice
Serve as a building ambassador by engaging tenants in person, via phone, and through email, responding to requests promptly and providing guidance as an informational resource for the property
Manage property social media accounts to build online community engagement and showcase building culture, events, and amenities
Promote app adoption and engagement among tenants through ongoing marketing initiatives, identifying opportunities to enhance user experience based on feedback and property needs
Maintain the property programming budget, negotiate contracts with area vendors for optimal price and service, and ensure all financial documentation and insurance certificates are properly filed