Community Manager

Portus LLC•Denver, CO

4d•$65,000 - $80,000•Onsite

About The Position

The Community Manager is a high-impact, on-the-ground leadership role responsible for every aspect of a single-site residential community—from daily operations and leasing performance to resident experience and team development. At Zellis, the Community Manager doesn’t just keep a building running; they set the tone for what it feels like to live there. This property presents a unique challenge and opportunity. The building requires significant rehabilitation and renovation, which means you’ll be managing active operations alongside capital improvement work—coordinating with construction teams, managing resident communication through disruptions, and turning over units to a higher standard as renovation phases are completed. This is not a stabilized asset on autopilot. It’s a property in transition, and we need someone who thrives in that environment. Because a significant portion of our resident population is Spanish-speaking, bilingual fluency in English and Spanish is strongly preferred for this role. The ability to communicate directly with residents in their primary language—without relying on translation—is critical to building trust, resolving concerns quickly, and delivering the hospitality-grade experience that defines Zellis. We don’t just manage buildings—we create places people love to live. And at this property, we’re building that from the ground up.

Requirements

Minimum of 3 years of property management experience, with direct responsibility for leasing, operations, and team leadership.
Proficiency in Microsoft Office (Word, Excel, Outlook) and property management software required
Familiarity with local real estate laws, Fair Housing regulations, and compliance standards.

Nice To Haves

Prior experience managing a property during renovation, rehabilitation, or lease-up is strongly preferred.
Bilingual fluency in English and Spanish strongly preferred.
College degree preferred; equivalent professional experience will be considered.
Yardi Voyager experience preferred.
Previous experience managing multifamily residential communities preferred.

Responsibilities

Direct day-to-day property operations including leasing, maintenance coordination, vendor management, safety and security, and administrative functions.
Serve as the on-site point of coordination between property operations and renovation/construction teams, ensuring resident life is minimally disrupted during active rehab phases.
Manage unit turnover strategy in coordination with renovation timelines—sequencing make-readies, prioritizing upgraded units for leasing, and maintaining occupancy through transition periods.
Conduct regular property inspections to assess building condition, identify deferred maintenance, and ensure renovated spaces meet Zellis quality standards.
Ensure compliance with all safety regulations, building codes, and local housing requirements, particularly during active construction and renovation.
Own leasing performance for the property—driving traffic, converting prospects, and meeting occupancy and revenue goals even during renovation-related disruption.
Oversee lease administration including new leases, renewals, rent collection, delinquency follow-up, and enforcement of community policies.
Collaborate with marketing to promote available units, highlight renovation progress, and position the property competitively in the market.
Produce weekly and monthly reports for Regional Management and ownership covering leasing activity, availability, renewals, renovation milestones, and lease expirations.
Maintain complete, accurate community files and records; oversee audits to ensure lease data accuracy in Yardi.
Build strong, trust-based relationships with residents—communicating proactively about renovation schedules, service disruptions, and property improvements in both English and Spanish.
Serve as the primary point of contact for resident concerns, addressing inquiries and resolving conflicts with empathy, urgency, and professionalism.
Develop and execute community engagement initiatives that foster belonging and increase resident retention, especially during the uncertainty of active renovations.
Monitor resident feedback and satisfaction metrics, using insights to continuously improve service delivery and inform operational decisions.
Ensure that every resident interaction—from a maintenance request to a hallway conversation—reflects the hospitality standard that defines Zellis.
Create and manage property budgets, balancing fiscal responsibility with the operational demands of an active renovation environment.
Coordinate the collection and documentation of all revenues in line with resident lease obligations.
Engage, contract, and supervise vendors while approving invoices for goods and services that support the community.
Prepare financial reports and operational documentation for Regional Management, ownership, and internal stakeholders.
Track renovation-related expenses and timelines as they intersect with property operations, flagging variances early.
Lead, coach, and develop the on-site team—including leasing staff, maintenance technicians, and any temporary support during renovation phases.
Set clear performance expectations, provide regular feedback, and hold the team accountable to Zellis standards.
Support recruiting and onboarding of new team members, ensuring they are set up for success from day one.
Foster a culture of ownership, pride, and service—where every team member understands that their work directly shapes the resident experience.