Community Manager - Must have Project Based/Section 8 background

Cambridge Management•Jacksonville, FL

20h

About The Position

Cambridge Management, Inc. is hiring a Community Manager to oversee daily operations of a multifamily community, with a required background in Project-Based Section 8. Reporting directly to the Regional Manager, the Community Manager is responsible for customer service, property financial performance, asset preservation, budgeted NOI, LIHTC and/or HUD compliance, resident quality of life, and a positive working environment for the community team. Duties vary based on community size and staff delegation. The role oversees financial performance and reporting, leasing and marketing, property maintenance and capital improvements, compliance with applicable laws and occupancy standards, resident relations, and team hiring and development. The manager may represent the property in court proceedings under the direction of legal counsel and must maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends. The position requires travel to a bank and other off-site locations, completion of required training within 30 days of hire, and successful completion of applicable background, drug, and MVR checks.

Requirements

Required background in Project-Based Section 8.
High school diploma or equivalent.
At least 3 years of property management experience.
At least 1 year of supervisory experience.
Experience managing LIHTC and HUD multifamily properties.
Working knowledge of applicable landlord-tenant laws, Fair Housing regulations, LIHTC/HUD programs, and other laws relevant to property-specific guidelines and occupancy standards.
Knowledge and experience managing multifamily operations, including financial reporting, sales, marketing, maintenance, and resident relations.
Strong management and professional leadership skills, including the ability to manage a team.
Strong understanding of financial statements, budgets, financial reports, profit and loss statements, and general ledgers.
Superior customer service skills, including the ability to manage difficult customers and situations.
Professional verbal and written communication skills.
Ability to maintain confidentiality and fiduciary responsibility and adhere to ethical standards.
Detail orientation and ability to manage conflicting priorities and adjust priorities daily.
Ability to work a flexible schedule that includes weekends, evenings, and holidays.
Working knowledge of Office 365, excellent computer skills, and industry software experience; RealPage OneSite competency is required following CMI training.
Willingness and ability to use tablet/mobile devices and software efficiently.
Ability to travel to a bank and other off-site locations as required.
Ability to complete required training within 30 days of hire.
Offers are contingent upon successful completion of a background check, drug screen, and MVR check if required by the position.

Nice To Haves

Bachelor’s degree.
Certified Property Manager (CPM) designation.
Property management certification such as ARM or CAM.

Responsibilities

Oversee property financial performance and work toward achieving budgeted NOI.
Monitor OneSite data and ensure accurate and timely leasing activity, accounts receivable cash receipts, accounts payable invoices, statements of disposition, monthly closing procedures, and late fees.
Recommend and oversee capital improvements, deferred maintenance, and upgrade programs.
Represent the property in court proceedings under the direction of legal counsel and understand property legal issues affecting residency, storage, abandonment, bankruptcy, fair housing, and unlawful detainer or eviction actions.
Support leasing by leasing apartments, responding to telephone inquiries, qualifying applicants, showing apartments, and ensuring move-in paperwork is accurately prepared.
Maintain knowledge of the market, rents, and demographics.
Monitor compliance with Fair Housing regulations, tax compliance regulations, and other applicable laws, property-specific guidelines, and occupancy standards.
Recruit and select team members in accordance with company policies, procedures, and core values; recommend compensation adjustments, promotions, and terminations; and administer discipline and terminations in consultation with the Regional Manager and Human Resources.
Maximize property cash flow through revenue management, reducing delinquencies, timely rent collection, banking and daily deposit monitoring, and contacting residents regarding overdue rent.
Develop cost-saving strategies and prepare the annual operating budget and business plan with the accounting team and Regional Manager.
Prepare monthly variance reports and analyze income, expenses, traffic, lease expirations, market rents, delinquency, and financial statements; make recommendations as needed.
Review bid summaries, monitor vendors’ work, verify contracted services and materials, and ensure accurate invoicing and satisfactory completion before payment.
Process delinquent residents according to policy, collect late fees, and file evictions at the appropriate deadline.
Monitor rental activity, on-site sales, marketing outreach, advertising plans, and rental pricing; oversee move-in/move-out reports and monthly renewals.
Review traffic sources, prospect status, and closing ratios, and implement programs and team development plans to improve results.
Inspect the property and market-ready units daily; direct service operations to complete service requests within 24 hours and maintain curb appeal standards.
Supervise safety and risk management functions, including monthly safety meetings.
Review resident retention programs and provide courteous, professional customer service.
Train, coach, and mentor team members; hold weekly team meetings, establish goals, foster open communication, and provide ongoing feedback.
Generate employee schedules and audit missed punches.
Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends.
Travel to a bank and other off-site locations as required and complete required training within 30 days of hire.
Perform other duties as required.