Community Manager - Sunrise Pointe

Dominium

19h•Onsite

About The Position

Dominium is seeking a motivated Community Manager to join their team at Sunrise Pointe, a 208-unit apartment community in Port Orange, FL. Dominium is a leading affordable housing development and management company dedicated to creating quality homes and fostering strong community connections. This role is responsible for managing the property to maximize occupancy, collections, physical appearance, resident retention, and compliance. The Community Manager will establish and maintain positive resident relations, oversee day-to-day operations, and ensure a pleasant living atmosphere.

Requirements

Three years of multifamily property management experience required.
Proficient in MS Office Suite (Word, Excel, Outlook).
Strong verbal and written communication skills (English).
Ability to speak in front of groups of people.
Must be reliable.
Exceptional time management and organizational skills.
Must be able to think independently.
Must be able to work with minimal supervision.
Must be able to coach, mentor and manage others.

Nice To Haves

4-year degree preferred.
Accredited Residential Manager (ARM), Certified Occupancy Specialist (COS), Resident Apartment Manager (RAM), or similar designation preferred.
Tax credit experience preferred.
Accounting and administrative background preferred.
Yardi experience preferred.
Ability to speak a second language is a plus.

Responsibilities

Manages daily operations, potentially fulfilling duties of other open positions such as caretaking, housekeeping, grounds keeping, and light maintenance to ensure the community's physical appearance and cleanliness.
Acts as a liaison between corporate staff and on-site management/maintenance personnel.
Meets with staff to discuss business, including occupancy goals, renewals, and projections.
Prepares and conducts employee orientation and training, and partners with Human Resources for performance reviews, salary recommendations, hiring, and terminations.
Maintains employee records for attendance, PTO, and performance management.
Works with residents to establish good communication and resident retention programs, and resolves resident issues fairly and promptly.
Follows company purchase order and purchasing procedures, oversees and adheres to accounting directives, and works within budget, notifying management of any potential variations.
Collects rent and all monies due on the first of the month, implementing thorough collection procedures.
Handles all details of move-ins and move-outs, including unit inspection checklists and reviewing move-out charges against checklists to maximize chargebacks.
Processes applicant files for screening according to designated housing programs in a timely and accurate manner.
Reports accidents and emergency situations immediately, addresses and corrects audit findings within designated timeframes, and maintains community records in the property management database.
Conducts monthly safety meetings with all staff.
Responds to internet leads, reviews weekly traffic reports, closing ratios, renewal opportunities, and guest card follow-up procedures.
Reviews and signs all lease agreements and partners with corporate Marketing as needed.
Ensures maintenance requests are handled promptly and efficiently, continuously inspects the property for improvements, and takes necessary action within budget.
Ensures the property is presentable at all times by regularly walking the property, including vacant units, grounds, and common areas.
Reviews work order response times and follows up with residents regarding satisfaction.
Ensures office procedures are followed and completed in a timely manner, including accurate data entry for reports.
Checks important audit issues daily, such as key boxes, staff appearance, and job postings.
Supervises outside contractors or vendors to ensure quality workmanship and adherence to contracts.
Enforces the Employee Handbook, Community Manager Expectations, Operations Policy and Procedure Manual, and other relevant manuals (e.g., Preventative Maintenance, Yardi).
Stays current and knowledgeable of federal, state, and local laws and regulations related to property management and resident needs.
Performs other duties as assigned by the Area/Regional Manager.