Community Manager - Avana Stoney Ridge

Greystar Management Services•Woodbridge, VA

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including team members, daily activities, and resources, to meet established financial and operational goals. The role ensures property operations comply with company policies and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The Community Manager supports property budgeting and financial performance; manages rent setting, collections, deposits, invoices, expenses, and reporting; and oversees leasing, lease enforcement, marketing, and occupancy strategies. The role promotes resident satisfaction and retention, supervises maintenance standards and property inspections, hires and manages property staff, and supports the client/owner relationship. California-based Community Managers also use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized. The position is based in an office environment with frequent exposure to outdoor conditions and requires access throughout the property and its amenities. Routine local travel may be needed for bank deposits, training, outreach events, or other job duties. Salary range is $80,000–$84,000. The role may also be eligible for bonus programs. Benefits include medical, dental, vision, disability, and life insurance; paid time off; onsite housing discounts for eligible onsite team members; a paid sabbatical after ten years of service; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; and other insurance, legal, and charitable-giving benefits.

Requirements

4–6 years minimum of relevant experience applying property management, sales, marketing, and customer service skills to apartment-community operations.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency in property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Manage day-to-day property operations, team members, activities, and resources to meet budgeted financial and operational goals.
Provide input into property budgets by evaluating financial statements, marketing information, and operational reports.
Set rent rates, ensure timely collection and posting of rent and fees, make bank deposits, and prepare and review monthly financial status reports.
Approve vendor, contractor, and service-provider invoices, reconcile work or purchases, verify insurance certificates, code charges, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; providing notices; handling evictions; and imposing and collecting allowable charges.
Analyze market and economic trends and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure the safety, cleanliness, appearance, and appeal of buildings, grounds, and amenities.
Interview, hire, orient, train, and manage the performance of property staff in accordance with company policies and practices.
Support the client/owner relationship by conducting meetings and property tours, providing performance updates, and responding to requests.
Complete accounting, financial, administrative, and other reports and perform other assigned or necessary duties.
For California positions, use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Maintain a valid driver’s license when driving a golf cart on the property and ensure other onsite staff with golf-cart access also have valid driver’s licenses.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires.
Birthday off after one year of service.
Additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for quarterly or annual bonus programs, depending on position and performance.