Community Manager - Avana Stoney Ridge

Greystar•Woodbridge, VA

21h•$80,000 - $84,000•Onsite

About The Position

The Community Manager oversees the day-to-day operations of an assigned apartment property, including its team members, daily activities, and resources. The role is accountable for meeting budgeted financial and operational goals and ensuring the property complies with Company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing. The position contributes to property budgeting and financial performance; manages revenue, expenses, vendor payments, and financial reporting; and oversees leasing, lease enforcement, marketing, occupancy, and resident retention. It supervises property staff, monitors maintenance and service standards, inspects the property, and supports the client/owner relationship. The role also prepares accounting, financial, administrative, and other reports and performs other duties as assigned or necessary. In California, Community Managers use the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized. The role is based in an office environment with frequent possible exposure to outdoor conditions. Routine local travel may be required for bank deposits, training, outreach events, or other job responsibilities. The posted salary range is $80,000–$84,000. The role may also be eligible for onsite bonus programs, depending on applicable factors.

Requirements

At least 4–6 years of relevant experience applying property management, sales, marketing, and customer service skills to manage an apartment community, resolve customer issues, complete financial records and reports, increase sales revenue, and coordinate a team.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict-resolution, and customer-service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
All licenses and/or certifications required by applicable state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property; must ensure other onsite staff with golf-cart access also have valid driver’s licenses.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for reports and employment documents.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Ability to access all exterior and interior parts of the property, community, and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budgets by analyzing financial statements, marketing information, and operational reports.
Manage rent rates, rent and fee collection and posting, bank deposits, and monthly financial status reports to meet revenue targets.
Review and approve vendor, contractor, and service-provider invoices; verify work or purchases and insurance certificates; code charges; and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including application approvals, discounts and renewal leases, inspections, notices, evictions, and allowable lease charges and fees.
Analyze market and economic trends and implement marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet Company standards for responding to and completing resident service requests.
Inspect the property and take action to ensure buildings, grounds, and amenities meet standards for safety, cleanliness, appearance, and appeal.
Interview, hire, orient, train, and manage the performance of property staff in accordance with Company policies, values, and business practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.
Make local trips as needed for bank deposits, training classes, outreach events, and other responsibilities.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and increased vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with Company match of up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions.