Community Manager

BGO Real Estate • Abbotsford, BC

2d • Onsite

About The Position

The Community Manager will lead the dedicated on-site team, setting the stage for exceptional resident experience, ensuring elevated day-to-day living, and overseeing all operational and business functions of the building, including maximizing the net operating income. The successful candidate will thrive in a fast-paced environment, be a self-starter, have an aptitude for personal growth and have a passion for providing elevated customer experiences.

Requirements

• 3+ years of related experience with residential property management or hospitality
• Experience leading a team
• Intermediate skills in Microsoft Office: MS Word, Excel, and Outlook
• Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move-in-move-outs, trades and rent collection.
• Being able to handle emergencies occurring after regular office hours
• A complete understanding of all applicable laws, legislation, and rights concerning resident / landlord relations
• A criminal verification check is required for employment

Nice To Haves

• Post-secondary courses in property management or hospitality
• A College or University education in a business or hospitality field would be considered an asset.
• Knowledge of Yardi an asset

Responsibilities

• Day-to-day management of the property with a focus on a high level of customer service
• Ensure all rents are received, recorded, and cheques are deposited, including security deposits
• Pursue rental arrears; serving Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with Residential Tenancy Act
• Work with colleagues to coordinate month-end duties and responsibilities, including suite pre-inspection, and scheduling of contractors and staff for turnover of suites
• Perform regular and proactive inspections of the property and make recommendations as required
• Purchase supplies and coordinate services for the property
• Manage daily maintenance requests and assign work orders
• As required, respond to leasing inquiries, conduct property tours, show available suites and perform follow ups to prospective residents with the view to obtaining a commitment to lease
• Maintain a comprehensive knowledge of product, including availability of suite types and layouts, common areas and amenities of the building, surrounding neighborhood and value-added services provided
• Conducting regular market surveys, analyzing competition, and identifying market trends for the purpose of providing input and recommendations on pricing and strategy
• Promote a strong sense of community by maintaining an overall focus on enhancing the customer experience, and maintaining strong reputation management
• Professionally and courteously handle all inquiries, feedback, complaints, or concerns from residents (current and perspective) and follows up accordingly
• Conduct move-in inspections and property orientation with new residents
• Manage the lease renewal process with a goal of high resident retention
• Organize resident events and experiences to increase customer loyalty
• Responsible and accountable for the leadership, development and supervision and activities of all resident services site staff, service providers, and contractors
• Develop action plans, establish goals and inspire/motivate a team to meet and exceed their goals, revise/adjust plans when necessary
• Provide input for planning and budgeting, inclusive of annual budget preparation, reforecasts, management plans, performance reports, and variance reports
• Issue purchase orders and arrange for trades, in adherence to BentallGreenOak standards and policies
• Conduct operations within budgeted parameters
• Set targets and goals for energy efficiency, greenhouse gas emissions, water usage and recycling
• Continually seek and engage residents and staff in identifying opportunities for waste reduction and improvements in recycling
• Embrace and pro-actively support BGO's culture of environmental sustainability, and corporate and social responsibility.

Benefits

• In addition to base pay, eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree