Community Manager - La Puente, CA
About The Position
As a Vice President, Community Manager in Consumer Bank, you will lead the community strategy for a specific area, delivering measurable business and financial health outcomes, creating a great client experience, and making a local impact. You will be a visible leader and trusted partner in the field, building relationships and outreach programs that expand access to resources, education, and solutions. You will collaborate across One Chase and One JPMorganChase and cultivate relationships with community organizations to drive engagement, deepen partnerships, and advance financial inclusion and opportunity. Reporting to the Community Director, you will also serve as a culture carrier, embodying the company values of Service, Heart, Curiosity, Courage, and Excellence. The role requires travel as needed for in-person community engagement, training, and business meetings. Employment is subject to applicable criminal-history, financial-responsibility, NMLS/SAFE Act, and other stated compliance and screening requirements.
Requirements
- Proven leadership experience and ability to influence across the firm and in the community.
- Strong event coordination, project management, and organizational skills.
- Ability to build authentic relationships with clients, partners, and community contacts.
- Executive presence and strong presentation skills in small and large group settings, with delivery in virtual, in-person, and hybrid formats.
- Self-starter with a proactive approach, excellent time management, and a passion for making a difference.
- Strategic, analytical, and independent problem-solving skills.
- Demonstrated ability to discover needs and connect clients and business owners to appropriate resources.
- Ability to travel as needed for in-person community engagement, training, and business meetings.
- Compliance with applicable Section 19 of the Federal Deposit Insurance Act, Dodd-Frank/Truth in Lending Act and SAFE Act requirements, including NMLS registration and screening requirements.
Nice To Haves
- Bilingual language skills.
Responsibilities
- Deliver exceptional experiences to clients, community members, and stakeholders by embodying company values.
- Build and maintain community partnerships with nonprofits, local leaders, and businesses; meet regularly to understand needs, plan joint activities, and measure progress toward shared goals.
- Develop and execute an annual territory plan aligned with priority customer segments and firmwide initiatives, translating strategy into actionable priorities and measurable outcomes.
- Design and deliver outreach programs that build trust, strengthen relationships, and provide financial education for individuals, families, and business owners.
- Plan and manage a community engagement calendar with varied events and workshop formats.
- Lead or co-lead financial health workshops and events, sharing practical guidance and connecting people to appropriate Chase experts and solutions.
- Manage events from promotion and registration through logistics, event-day execution, and follow-up.
- Collaborate across One Chase and One JPMorganChase, including Branch Banking Leadership and teams, Home Lending, Business and Commercial Banking, and JPMorgan, to align goals, coordinate resources, and maximize local impact, including customer engagement and referrals.
- Gather feedback and share results with local and national partners to improve programs and strengthen community engagement.
- Meet budget, risk, and compliance requirements using approved tools and procedures and following line-of-business and firmwide standards.
- Champion culture and inclusion by modeling teamwork, supporting colleague development, and partnering with Business Resource Groups.
Benefits
- Competitive total rewards package, with base salary based on role, experience, skill set, and location.
- Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
- Comprehensive health care coverage.
- On-site health and wellness centers.
- Retirement savings plan.
- Backup childcare.
- Tuition reimbursement.
- Mental health support.
- Financial coaching.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
